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For Companies At a Glance
- Tasks: Lead daily operations of boutique hotels and rooftop venues in London.
- Company: Criterion Hospitality is a dynamic company focused on creativity and sustainability.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and innovation.
- Why this job: Make a real impact while enhancing guest experiences in unique properties.
- Qualifications: 7+ years in hotel management, with a degree in Hospitality or Business.
- Other info: Join a forward-thinking team that values excellence and sustainability.
The predicted salary is between 43200 - 72000 £ per year.
Are you an experienced hospitality leader ready to take on a dynamic and challenging role in the heart of London? Criterion Hospitality is seeking a Cluster General Manager to oversee the operations of three boutique hotels and two vibrant rooftop venues in the Leicester Square area.
About the Role
As the Cluster General Manager, you will be responsible for the seamless day-to-day operations of these unique properties, driving exceptional guest experiences, operational efficiency, and financial performance.
Key Responsibilities
- Operational Leadership: Ensure smooth, efficient, and consistent operations across all properties.
- Team Management: Recruit, train, and inspire high-performing teams to deliver outstanding guest service.
- Guest Satisfaction: Continuously monitor and enhance guest experiences, implementing strategies to exceed expectations.
- Financial Management: Develop budgets, track revenue, and optimize profitability across the portfolio.
- Health & Safety Compliance: Uphold strict adherence to health, safety, and regulatory standards.
- Marketing & Business Development: Collaborate with marketing teams to drive promotional efforts, grow occupancy, and elevate brand presence.
- Sustainability Initiatives: Implement eco-friendly practices, driving innovation and sustainability throughout operations.
What We’re Looking For
- Educational Background: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience: A minimum of 7 years in multi-property hotel management, including experience with new hotel openings.
- Leadership: Proven ability to inspire teams, enhance performance, and foster a culture of excellence.
- Operational Expertise: Strong knowledge of hotel operations, financial management, and compliance.
- Guest-Centric Focus: A passion for delivering exceptional guest experiences and driving customer loyalty.
- Analytical Skills: Proficiency in financial reporting, budget management, and hospitality software.
- Adaptability: Ability to manage multiple tasks across diverse locations in a fast-paced environment.
Why Join Us?
Criterion Hospitality offers an exciting opportunity to lead some of London’s most distinctive properties. You’ll be part of a forward-thinking company that values creativity, innovation, and sustainability, offering an environment where you can thrive and make a real impact.
Cluster General Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster General Manager
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in multi-property management. Attend industry events or join relevant online forums to connect with potential colleagues and mentors.
✨Tip Number 2
Research Criterion Hospitality and their properties thoroughly. Understanding their brand values, guest experience philosophy, and sustainability initiatives will help you align your vision with theirs during discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your operational leadership and team management skills. Highlight instances where you successfully improved guest satisfaction or financial performance.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly regarding eco-friendly practices and innovative guest services. This knowledge will show your commitment to sustainability and excellence in guest experiences.
We think you need these skills to ace Cluster General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality management, especially in multi-property settings. Emphasize your leadership skills and any successful projects you've led.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest satisfaction and operational excellence. Mention specific examples of how you've improved guest experiences or driven financial performance in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as team management, financial expertise, and adaptability. Use concrete examples to demonstrate these skills.
Showcase Your Vision: Discuss your vision for the role and how you plan to implement sustainability initiatives and enhance marketing efforts. This will show Criterion Hospitality that you are forward-thinking and aligned with their values.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Cluster General Manager, your ability to inspire and lead teams is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to recruitment, training, and motivation.
✨Demonstrate Operational Expertise
Familiarize yourself with the unique challenges of managing multiple properties. Discuss your experience with hotel operations, financial management, and compliance, and be ready to provide insights on how you would ensure smooth operations across all venues.
✨Focus on Guest Satisfaction
Prepare to discuss strategies you've implemented in previous roles to enhance guest experiences. Share any metrics or feedback that demonstrate your commitment to guest satisfaction and how you plan to exceed expectations at Criterion Hospitality.
✨Highlight Your Financial Acumen
Since financial performance is a key responsibility, be ready to talk about your experience with budgeting, revenue tracking, and profitability optimization. Bring examples of how you've successfully managed finances in a hospitality setting.
