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- Tasks: Lead a team to ensure a welcoming and safe hotel experience.
- Company: Join Whitbread, a leading hospitality company with a commitment to diversity.
- Benefits: Enjoy discounts, a pension scheme, and guaranteed hours with no zero-hour contracts.
- Why this job: Grow your management skills in a supportive environment with clear career paths.
- Qualifications: Previous leadership experience in retail or similar roles is essential.
- Other info: We welcome applications from all backgrounds and support flexible working.
Join to apply for the Duty Manager role at Whitbread. We are currently recruiting in our London Wembley Park Premier Inn. Working 40 hours per week, paying up to £13.86 per hour.
Come and be a Duty Manager at Premier Inn in London Wembley Park. Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant. If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management. We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others. Immediate start – with all leadership experience relevant.
Pay Rate: Up to £13.86 per hour
Contract Type: Permanent – we don’t do zero hours contracts!
Hours: 40 hours a week across 5 days – evenings and weekends included, guaranteed hours to help you plan your week around!
Location: Premier Inn London Wembley Park, 151 Wembley Park Drive, Wembley, Middlesex, HA9 8HQ
Why You’ll Love It Here:
- Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.
- Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
- Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
- Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
What You’ll Do:
Join our team at London Wembley Park Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.
We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Duty Manager employer: Whitbread
Contact Detail:
Whitbread Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Premier Inn brand and its values. Understanding their commitment to customer service and team leadership will help you align your experience with what they are looking for in a Duty Manager.
✨Tip Number 2
Network with current or former employees of Whitbread. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare specific examples from your past leadership experiences that demonstrate your ability to manage teams effectively and enhance customer satisfaction. This will showcase your suitability for the role.
✨Tip Number 4
Be ready to discuss how you would handle common challenges in a hotel environment, such as guest complaints or staff management issues. This shows your proactive approach and problem-solving skills.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service. Use specific examples from your previous roles that demonstrate your ability to manage a team and deliver outstanding guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Duty Manager role. Mention how your skills align with Whitbread's values and the importance of creating a welcoming environment for guests.
Highlight Relevant Skills: In your application, emphasise key skills such as communication, organisation, and problem-solving. These are crucial for managing a hotel team and ensuring health and safety standards are met.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Premier Inn London Wembley Park. Mention any specific reasons why you want to join their team, such as their commitment to training and career development.
How to prepare for a job interview at Whitbread
✨Showcase Your Leadership Skills
As a Duty Manager, your ability to lead a team is crucial. Prepare examples from your past experiences where you successfully managed a team, highlighting your communication and organisational skills.
✨Understand the Company Culture
Familiarise yourself with Whitbread's values and commitment to diversity and inclusion. Be ready to discuss how you can contribute to creating a welcoming environment for all guests and staff.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult situations or guest complaints. Think of specific instances where you turned a negative experience into a positive one, demonstrating your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities, career progression, and how the team collaborates to enhance guest experiences.
