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- Tasks: Provide IT support to manufacturing and remote workers, troubleshoot issues, and maintain systems.
- Company: Join Scientific Games, a leader in lottery games and technology, known for innovation and security.
- Benefits: Enjoy 26 days holiday, onsite parking, and a pension scheme with a competitive salary.
- Why this job: Be part of a cutting-edge team that elevates play and drives the global lottery industry forward.
- Qualifications: Strong communication skills, problem-solving ability, and Level 3 IT qualification or equivalent experience required.
- Other info: Job offers are subject to background checks and proof of eligibility to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a Desktop Support Technician to join the IT department of our manufacturing plant in Leeds. Scientific Games International Ltd is a subsidiary of the $1 Billion pa turnover, globally renowned Scientific Games Corporation. Our purpose-built, state-of-the-art printing facility in Leeds supplies lottery scratch cards to clients in Europe.
The role will involve providing on the ground and remote IT support to our manufacturing operations, desk based office workers and remote workers across the UK, Republic of Ireland and the Channel Isles.
Duties Will Include:
- Building, configuring and upgrading desktop PCs to include operating systems and software installations
- Maintaining and administering the Company’s printers and consumables
- Installing software
- Re-setting passwords and access
- Provide help and support for the company’s communications systems (email, telephone and mobiles)
- Assisting users experiencing difficulties
- Carrying out ad-hoc project work when required
- Monitoring data backups
- Ensuring our Help Desk ticketing system is up to date
In order to be considered for this role, you must possess the following:
- Strong communication skills
- Ability to solve problems
- Adaptable approach to work
- Willingness to gain new skills and knowledge
- Level 3 Apprenticeship qualification in IT, or equivalent experience
Previous experience of the following would be beneficial:
- email configuration
- basic IT networking
- Microsoft Office 365
- building computers
- operating systems (Windows, MAC OS, Linux)
- DHCP
- DNS
- Active Directory
- helpdesk ticketing systems
- VoIP telephony
- group policy
You will be given a competitive salary and benefits which include 26 days holiday, a car park onsite and a defined contribution pension scheme.
Please note that due to the highly secure nature of our business, any job offer would be subject to the following screening: drugs screening test, receipt of references, receipt of satisfactory Criminal Records Bureau check, and a satisfactory credit history check. We would also require proof of eligibility to work in the UK before any job offer is made.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Desktop Support Technician employer: SCIENTIFIC GAMES
Contact Detail:
SCIENTIFIC GAMES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365 and various operating systems. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Scientific Games on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Desktop Support Technician role.
✨Tip Number 3
Prepare for potential technical questions by practising common troubleshooting scenarios related to desktop support. Being able to demonstrate your problem-solving skills during an interview will be crucial.
✨Tip Number 4
Showcase your adaptability and willingness to learn new skills in your conversations with recruiters. Highlight any past experiences where you successfully adapted to new technologies or processes, as this aligns well with the role's requirements.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desktop Support Technician role. Focus on your IT support experience, particularly with desktop PCs, software installations, and helpdesk systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and adaptability. Mention specific examples of how you've successfully supported users in previous roles, and express your enthusiasm for working with Scientific Games.
Highlight Relevant Qualifications: Clearly state your Level 3 Apprenticeship qualification in IT or equivalent experience. If you have experience with Microsoft Office 365, email configuration, or any other relevant technologies, make sure to include these details.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at SCIENTIFIC GAMES
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills mentioned in the job description, such as email configuration, Microsoft Office 365, and basic IT networking. Brush up on your knowledge of operating systems like Windows, MAC OS, and Linux, as these will likely come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved IT issues in the past. Scientific Games values adaptability and problem-solving, so having a few anecdotes ready can demonstrate your capability to handle challenges effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Clear communication can set you apart from other candidates.
✨Understand the Company Culture
Research Scientific Games and their commitment to innovation and security in the lottery industry. Showing that you understand their mission and values can help you connect with the interviewers and demonstrate your enthusiasm for the role.
