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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and ensure seamless service delivery.
- Company: Join Kuehne + Nagel, a leading logistics company in Bristol.
- Benefits: Enjoy a pension plan, discounts, and 24/7 support for health and wellbeing.
- Why this job: Be part of a dynamic team focused on creating positive customer experiences.
- Qualifications: Experience in customer care, strong problem-solving skills, and teamwork ability required.
- Other info: We support service leavers and value your commitment and expertise.
The predicted salary is between 28800 - 43200 £ per year.
Become a part of our amazing team in Bristol!
Your Role
As a Customer Care Specialist, you will play a key role in delivering exceptional service by engaging directly with customers, solving problems proactively, and collaborating closely with sales and operational teams to ensure seamless execution. Your mission is to create a positive customer experience every time, while maintaining high standards through effective communication, documentation, and continuous improvement.
Your Responsibilities
- Be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow-up, interaction with our sales colleagues, and ensuring that our Operational Care Centres (OCCs) have all necessary information (including systematic information) to execute on our customer’s behalf.
- Ensure that our customers' experience is positive each time they engage with Kuehne + Nagel, and investigate any deviations from the expected service levels.
- Oversee timely task execution within the team and report issues to the Customer Care Manager.
- Coach new colleagues and support the team Manager as needed.
- Serve as the first point of escalation for customer and operational queries.
- Work closely with Sales to ensure smooth onboarding of new customers.
Your Skills and Experiences
- Experience in customer care, ideally in a logistics environment.
- Strong customer service and problem-solving skills.
- Excellent organizational and interpersonal skills.
- Ability to work independently and as part of a team.
- Good time management skills with the ability to prioritize and meet deadlines.
- Adaptability to change and proficiency with new technologies.
Good Reasons to Join
If you wish to become a valued member of our team, we offer rewards for your commitment and expertise. Benefits include participation in the Kuehne+Nagel pension plan, Route 2 Rewards scheme with discounts and recognition, and an employee assistance programme providing 24/7 GP, legal, financial advice, and mental health support. We are a Gold Covenant employer, supporting service leavers and their skills.
Air Logistics Customer Care Specialist employer: Kuehne + Nagel AS
Contact Detail:
Kuehne + Nagel AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Logistics Customer Care Specialist
✨Tip Number 1
Familiarise yourself with the logistics industry and customer care best practices. Understanding the specific challenges and expectations in air logistics will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to discuss your problem-solving skills with real-life examples. Think of situations where you've successfully resolved customer issues, as this will demonstrate your capability to handle similar scenarios at StudySmarter.
✨Tip Number 3
Showcase your teamwork abilities by highlighting past experiences where collaboration was key to success. This role requires close interaction with sales and operational teams, so emphasising your interpersonal skills will be beneficial.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with those of StudySmarter can set you apart from other candidates and show your genuine interest in joining our team.
We think you need these skills to ace Air Logistics Customer Care Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Air Logistics Customer Care Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer care, particularly in logistics. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer interactions and problem-solving in previous positions, showcasing your ability to create positive customer experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at Kuehne + Nagel AS
✨Showcase Your Customer Care Experience
Be prepared to discuss your previous experience in customer care, especially in logistics. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you faced challenges in customer service and how you overcame them. This role requires proactive problem-solving, so be ready to share your thought process and solutions.
✨Emphasise Team Collaboration
Since the role involves working closely with sales and operational teams, illustrate your ability to collaborate effectively. Share examples of how you’ve worked in a team to achieve common goals.
✨Prepare for Situational Questions
Anticipate questions that assess your adaptability and time management skills. Be ready to explain how you prioritise tasks and manage your time, especially in a fast-paced environment.
