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- Tasks: Be the friendly voice helping customers with their queries and solving problems.
- Company: Join HomeLet, a leading UK tenant referencing and insurance provider with over 30 years of experience.
- Benefits: Enjoy perks like extra holidays, discounts, free parking, and comprehensive employee welfare support.
- Why this job: Make a real impact in the rental market while growing your skills in a supportive team environment.
- Qualifications: No specific qualifications required; just bring your motivation and a passion for helping others.
- Other info: This role offers a chance to work in a vibrant call centre with over 300 passionate colleagues.
The predicted salary is between 28800 - 43200 £ per year.
We’re Hiring! Join Our Friendly and Supportive Customer Service Team.
Are you looking for a role where your voice matters, your ideas are heard, and your growth is supported? At HomeLet, we’re on a mission to make renting easier for everyone involved – tenants, landlords, and letting agents. We’re proud to deliver great customer service and are looking for caring, motivated people to join us.
With over 30 years of experience, HomeLet is one of the UK’s top tenant referencing and insurance providers. We’re part of the PIB Insurance Group, and based in Lincoln, with a team of over 300 passionate colleagues. Together, we support the UK’s busy rental market and have helped over a million tenants in the last three years. We pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents.
About the Role – Customer Service Advisor (Call Centre): This is a key role in our customer service team – you’ll be the first point of contact for our customers, helping them with questions and solving problems. You’ll also support the business by spotting opportunities to retain or grow accounts.
What You’ll Do:
- Take phone calls from customers and help them with their enquiries in a friendly and helpful way.
- Make outbound calls to follow up on outstanding issues or provide updates.
- Update customer details and collect missing or overdue payments.
- Handle mid-term policy changes and explain options clearly to customers.
- Work closely with the sales team to help keep existing customers and identify new opportunities.
- Log any complaints or concerns accurately and make sure they’re followed up properly.
Why You’ll Love It Here:
- As well as a competitive salary we also offer the following benefits:
- Annual option to buy additional holidays.
- Death in service benefit x4 salary.
- Company pension scheme.
- Enhanced maternity & paternity leave.
- Benefits portal offering discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
- We offer employee welfare benefits - financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
- Volunteering day.
- Free Parking.
Customer Service Specialist employer: Find Your Flex
Contact Detail:
Find Your Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with HomeLet's services and values. Understanding their mission to make renting easier will help you align your responses during the interview, showing that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves taking calls and assisting customers, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Research common customer service challenges in the rental market. Being prepared with examples of how you've handled similar situations in the past can demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 4
Network with current or former employees of HomeLet on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of HomeLet's mission and values that resonate with you, and explain how you can contribute to their customer service goals.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to handle enquiries, solve problems, and work collaboratively with teams. Use specific examples to showcase your skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Find Your Flex
✨Show Your Customer Service Skills
Prepare to demonstrate your customer service skills during the interview. Think of specific examples where you've successfully resolved customer issues or provided exceptional service. This will show that you understand the importance of a friendly and helpful approach.
✨Research HomeLet
Familiarise yourself with HomeLet’s mission and values. Understanding their commitment to making renting easier for everyone will help you align your answers with their goals, showing that you're genuinely interested in the role and the company.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or how you prioritise tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and interest in contributing to the team.
