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- Tasks: Be the friendly face of our restaurant, ensuring customers feel welcome and cared for.
- Company: Join a vibrant restaurant known for its warm atmosphere and customer focus.
- Benefits: Enjoy flexible shifts, free meals, discounts, and opportunities for promotions.
- Why this job: Connect with people, create memorable experiences, and build lifelong friendships in a fun environment.
- Qualifications: No experience needed; just bring your genuine smile and passion for customer service.
- Other info: Earn extra pay during late-night shifts and access apprenticeship opportunities up to degree level.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
What’s in it for me:
- Competitive rates of pay
- Flexible shifts
- Guaranteed hour contracts available
- Free meal allowance on shift
- Employee discounts
- Social events
- Number of opportunities for promotions and development
- Lifelong friendships
We also offer:
- Service awards
- Up to 28 days paid holiday
- Performance related pay rises
- High street shopping discounts
- Free employee assistance helpline
- Apprenticeship opportunities up to degree level
- Pension contributions
- Free Parking
Position Requirements:
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. In order to comply with UK working time regulations, you must be over the age of 18 to work between the hours of midnight and 6am. During the hours of midnight and 6am, we pay a premium rate of an additional £1.50 per hour on top of the rates advertised. We have an excellent training and development system so no previous experience required as you will be given full training in all areas by our restaurant training teams.
Customer Care - Coldra employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Coldra
✨Tip Number 1
Familiarise yourself with the restaurant's values and customer service philosophy. This will help you align your approach during interviews and demonstrate that you understand what they stand for.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you to handle various customer interactions and show your ability to connect with people.
✨Tip Number 3
Visit the restaurant as a customer before applying. Observe how staff interact with guests and take notes on what makes the atmosphere welcoming. This insight can be invaluable during your interview.
✨Tip Number 4
Be ready to share examples of how you've made someone feel valued in previous roles or situations. This will highlight your customer care skills and show that you can contribute positively to the team.
We think you need these skills to ace Customer Care - Coldra
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Customer Care Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service. Use specific examples from your past experiences where you successfully engaged with customers or created a welcoming atmosphere.
Highlight Relevant Skills: Emphasise skills that are particularly relevant to the role, such as communication, teamwork, and problem-solving. Mention any experience you have in fast-paced environments or working with children, as this is a key aspect of the job.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Enthusiasm
As a Customer Care Assistant, your energy and enthusiasm are key. Make sure to express your passion for customer service during the interview. A genuine smile and positive attitude can go a long way in making a great first impression.
✨Demonstrate Communication Skills
Since the role involves maintaining positive communication with customers, be prepared to showcase your communication skills. Share examples of how you've effectively interacted with customers in the past, even if it's from previous roles or experiences.
✨Highlight Teamwork Experience
Working in a fast-paced environment requires strong teamwork. Be ready to discuss instances where you've collaborated with others to achieve a common goal. This will show that you can thrive in a high-energy setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how they maintain a welcoming atmosphere. This shows your interest in the role and helps you gauge if it’s the right fit for you.
