Service Delivery Lead

We have an exciting opportunity for an experienced Service Delivery Lead to join our team on a full time permanent basis, driving success and performance of our customers and their applications and services, reporting into the Head of IT Service and Operations. Based in Milton Keynes you will spend at least 60% of your time within our Head Office.

As the Service Delivery Lead you will work closely with the wider IT team and the key business stakeholders to promote a centre of service excellence ensuring that internal customer requirements and service expectations are understood and delivered to time, budget and quality.

Some of the key activities in this role will be:

• Planning, implementing and controlling the review of service provision
• Defining, negotiating and implementing service level agreements for business services
• Accountable for all change management activities including release and transition stage gates
• Full budget responsibility for your services
• Building strong strategic partnerships with key suppliers

Skills & experience you can bring to the role:

• Extensive experience of end-to-end Application Management
• Excellent communication skills and the ability to articulate IT language into business facing language
• Strong stakeholder management making a priority of building strong relationships and communication channels with customers including IT Service Partner Teams
• Proactive ownership approach to problems and issues
• Ability to manage multiple multi-budget, complex suppliers
• Experience of customer journey mapping and driving the improvement to customer experience

What can we offer you? Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

In Group IT, we have a unique culture, built on diversity, difference and friendship that inspires us all. What really sets us apart is how we work – not how many vehicles we sell. We learn from each other, encourage each other, and regularly challenge each other to think differently.

The automotive industry is transforming. The rise of EVs, increased connectivity, shared mobility, changing customer expectations, and the technological revolution have brought a raft of new challenges. The scale of this shift in the way we work means a new focus for IT professionals who are tasked with delivering business change to match Volkswagen Group’s ambitious strategy.

We’re providing innovative solutions, maintaining applications, and optimising security. We are responsible for projects right across Volkswagen Group UK, so you’ll find the work varied and challenging, and there’s plenty of opportunity to spread your wings and become involved in more initiatives.

We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.