Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer complaints with empathy and professionalism while ensuring compliance with regulations.
- Company: Join a forward-thinking company that prioritises innovation and employee growth.
- Benefits: Enjoy flexible working, competitive salary, discounts, and opportunities for learning and volunteering.
- Why this job: Make a real impact by improving customer experiences in a supportive and dynamic environment.
- Qualifications: GCSEs required; experience in customer service or complaints handling is preferred.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 28800 - 48000 £ per year.
Key Responsibilities
- Investigate and resolve customer complaints in a timely, fair, and thorough manner, ensuring all regulatory, company, and consumer duty standards are met.
- Ensure that all complaint resolutions are guided by the principle of achieving the right outcomes for customers.
- Liaise with customers to gather relevant information, provide updates, and communicate outcomes clearly, empathetically, and professionally.
- Maintain accurate and detailed records of all complaints, investigations, and resolutions in line with regulatory and consumer duty requirements.
- Collaborate with internal teams (e.g., Compliance, Product, Operations) to ensure effective resolution of complex cases, always considering the impact on the customer.
- Identify trends and root causes of complaints, providing feedback and recommendations for process improvements that enhance customer outcomes.
- Ensure all complaint handling activities comply with industry regulations, company policies, data protection requirements, and the principles of consumer duty.
- Stay up to date with changes in relevant regulations, consumer duty guidance, and best practices in complaint handling.
Key Skills & Experience
- Experience in a customer service or complaints handling role, ideally within a regulated environment (e.g., financial services, insurance).
- Strong investigative and problem-solving skills, with a focus on achieving fair customer outcomes.
- Excellent written and verbal communication skills.
- Ability to manage sensitive situations with empathy and professionalism.
- High attention to detail and strong organisational skills.
- Knowledge of relevant regulations, complaint handling standards, and consumer duty principles.
Qualifications
- Minimum GCSEs (or equivalent); further education or relevant professional qualifications are desirable.
- Training in complaint handling, customer service, regulatory compliance, or consumer duty is an advantage.
Personal Attributes
- Customer-focused with a commitment to delivering fair and right outcomes.
- Resilient and able to work under pressure.
- Proactive and solution-oriented.
- Discreet and able to handle confidential information appropriately.
- Strong sense of integrity and responsibility towards consumer duty.
Why Join Us?
- Competitive salary and benefits package.
- Flexible working and holiday options.
- Pension, enhanced parental leave, and life insurance.
- Discounts on technology, travel, and leisure.
- Learning and development opportunities.
- Volunteering and charity support days.
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
Customer Relations Officer employer: Find Your Flex
Contact Detail:
Find Your Flex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Officer
✨Tip Number 1
Familiarise yourself with the key regulations and consumer duty principles relevant to the role. This knowledge will not only help you understand the expectations but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and empathetically, which is crucial for a Customer Relations Officer.
✨Tip Number 3
Network with professionals in the customer service and complaints handling sectors. Attend industry events or join online forums to gain insights and tips from those already in the field, which can give you an edge in your application.
✨Tip Number 4
Stay updated on best practices in complaint handling by reading articles, attending webinars, or taking short courses. This proactive approach shows your dedication to continuous improvement and can set you apart from other candidates.
We think you need these skills to ace Customer Relations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or complaints handling. Emphasise any roles where you demonstrated strong investigative and problem-solving skills, as well as your ability to manage sensitive situations with empathy.
Craft a Compelling Cover Letter: In your cover letter, express your commitment to delivering fair outcomes for customers. Use specific examples from your past experiences that showcase your communication skills and attention to detail, particularly in resolving complaints.
Showcase Relevant Qualifications: Mention any qualifications or training related to complaint handling, customer service, or regulatory compliance. If you have further education or professional qualifications, be sure to include them to strengthen your application.
Research the Company: Familiarise yourself with the company's values and commitment to consumer duty. Understanding their approach to customer relations will help you align your application with their expectations and demonstrate your genuine interest in the role.
How to prepare for a job interview at Find Your Flex
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Relations Officer. Familiarise yourself with complaint handling processes and the importance of achieving fair outcomes for customers.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent written and verbal communication skills. Be prepared to discuss how you would communicate with customers empathetically and professionally, especially in sensitive situations.
✨Highlight Problem-Solving Experience
Prepare examples from your past experiences where you've successfully resolved customer complaints or complex issues. Emphasise your investigative skills and how you focus on achieving the right outcomes for customers.
✨Stay Informed About Regulations
Show that you are knowledgeable about relevant regulations and consumer duty principles. Discuss any training or experience you have in regulatory compliance and how it applies to complaint handling.
