Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's leading retailer of greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, and opportunities for apprenticeships and development.
- Why this job: Be part of a passionate team celebrating life moments while growing your career in a dynamic environment.
- Qualifications: Must be customer-focused, have leadership skills, and be commercially minded.
- Other info: Exciting prospects await the right candidate; apply early to secure your chance!
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
Location: Seaford
Contracted Hours Available: 6 Hours
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellence service.
- You will be able to demonstrate good leadership skills.
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
Package Description
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounted mobile phone contracts
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their passion for celebrating customers' life moments will help you align your answers during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight your leadership skills and how you've driven customer satisfaction, as this role heavily focuses on operational excellence and team culture.
✨Tip Number 3
Brush up on your understanding of retail performance metrics. Being able to discuss how you've used data to improve store performance will demonstrate your commercial mindset and readiness for the role.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Engaging with the hiring team and expressing your excitement about contributing to their success can set you apart from other candidates.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position at Card Factory. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led a team, driven customer satisfaction, or improved operational performance in previous roles.
Show Passion for Customer Experience: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to putting customers first and how you’ve contributed to creating positive customer experiences.
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Use keywords from the job description, such as 'customer-centric', 'commercially minded', and 'team player', to ensure your application stands out to recruiters.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Team Leader, you'll need to demonstrate your enthusiasm for celebrating customers' life moments. Share examples from your past experiences where you went above and beyond to enhance customer satisfaction.
✨Highlight Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully led teams in the past. Be ready to provide specific instances where you motivated your team or resolved conflicts effectively.
✨Understand Store Performance Metrics
Familiarise yourself with key performance indicators relevant to retail. Be prepared to discuss how you would use data to drive improvements in store performance and customer service.
✨Demonstrate Commercial Awareness
Show that you understand the retail landscape and Card Factory's position within it. Discuss any ideas you have for driving commercial growth and how you can contribute to the company's success.
