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- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Join a dynamic retail environment focused on customer experience and team development.
- Benefits: Enjoy opportunities for growth, coaching, and a vibrant work culture.
- Why this job: Be a key player in enhancing customer experiences and driving sales success.
- Qualifications: Retail management experience and strong coaching skills are essential.
- Other info: This role offers a chance to develop leadership skills in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved, deputising for the Store Manager in their absence when required.
Dimensions
- Financial: Store KPIs
- People: indirectly lead the store team members
- Impact: Impacts on the consumer experience in store and on the achievement of the store's KPIs
Responsibilities
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
Qualifications
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or team on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
Sales and Service Manager employer: Clarksoutlet
Contact Detail:
Clarksoutlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Manager
✨Tip Number 1
Familiarise yourself with our store's KPIs and sales targets. Understanding these metrics will help you demonstrate your ability to lead a team effectively and achieve commercial objectives during the interview.
✨Tip Number 2
Showcase your coaching skills by preparing examples of how you've successfully developed team members in previous roles. This will highlight your capability to engage and motivate others, which is crucial for this position.
✨Tip Number 3
Research our product range thoroughly. Being knowledgeable about our offerings will not only impress us but also demonstrate your commitment to becoming a product expert who can drive sales effectively.
✨Tip Number 4
Prepare to discuss your experience with Visual Merchandising. Share specific instances where your efforts improved the shopping experience, as this aligns closely with the responsibilities of the Sales and Service Manager role.
We think you need these skills to ace Sales and Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your coaching skills. Use specific examples that demonstrate how you've led a team to achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your ability to inspire a team. Mention specific achievements in previous roles that align with the responsibilities of the Sales and Service Manager position.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to convey clarity and motivation. Use clear and concise language throughout your documents.
Highlight Your Product Knowledge: Demonstrate your understanding of visual merchandising and product expertise in your application. Mention any relevant training or experiences that have equipped you with the knowledge to drive sales effectively.
How to prepare for a job interview at Clarksoutlet
✨Showcase Your Leadership Skills
As a Sales and Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached team members in the past and how you can inspire them to achieve sales targets.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you have previously met or exceeded these metrics in your past roles, and how you plan to do so in this position.
✨Demonstrate Customer-Centric Thinking
The role impacts consumer experience significantly. Prepare to discuss how you've used customer feedback to improve service or operations in previous positions, and how you would apply that insight in this new role.
✨Be Ready to Discuss Visual Merchandising
Since visual merchandising is a key responsibility, brush up on best practices and be prepared to share your experiences. Discuss how effective merchandising can enhance the shopping experience and drive sales.
