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- Tasks: Monitor and manage 3rd party Transfer Agency providers to ensure top-notch service delivery.
- Company: Columbia Threadneedle Investments offers diverse career opportunities in a global team of 2,500 professionals.
- Benefits: Enjoy flexible working options and a supportive, inclusive workplace culture.
- Why this job: Join a dynamic team focused on excellence and impactful investor outcomes in the financial services sector.
- Qualifications: Experience in fund administration or transfer agency operations is preferred; strong communication skills are essential.
- Other info: Ideal for quick learners who thrive in a fast-paced, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
In your role you will ensure our 3rd party Transfer Agency providers are delivering as per agreed service levels and contracts, leading to best in class investor and stakeholder outcomes.
How you'll spend your time...
- Utilise oversight tools to monitor and promote successful supplier performance by:
- Management of 3rd party provider; including day to day management of escalations, monitoring of Key Performance Indicators and Management Information, taking appropriate action where trigger points are crossed.
- Demonstrate subject matter expertise when handling supplier escalations. These are typically (but not limited to) AML/KYC, Account Opening, Dealing, Complaint, Settlement, general Investor Servicing and escalations of a regulatory or compliance nature.
- Uphold our robust Risk & Controls framework ensuring that Governance related activities are completed in a timely manner and adequately documented.
- Assist with periodic on-site thematic and process reviews.
- Identify supplier enhancement opportunities, engage with key relevant stakeholders keeping them appraised throughout the delivery process.
- Maintain issues logs, complete root cause analysis and monitor for thematic trends.
- Drive early resolution through attendance at regular internal and external meetings and uphold direct contact with the parties involved.
- Provide support to Columbia Threadneedle’s global distribution and operational teams.
- General administrative activity including review of fee invoices from 3rd party providers, address and resolving day to day issues as raised by the Columbia Threadneedle business and suppliers, effectively escalating matters which cannot be resolved.
- Develop an open and effective working relationship with key Columbia Threadneedle functions including Distribution, Marketing, Finance, Risk & Compliance, Change Management and Investment Operations.
To be successful in this role you will have...
- Prior experience of working within an outsourced third-party supplier, transfer agency relationship or inhouse servicing model concerning fund administration.
- Outcomes focused, delivering excellence in a deadline and investor outcomes driven environment.
- Demonstrates the ability to work on a range of items simultaneously, proactively managing and prioritising a significant and often changeable workload.
- Quick learner with the ability and willingness to pick up new processes and challenges.
- Identify problems and escalate options for resolution with recommendations, tracking to conclusion.
- An excellent communicator who can effectively express ideas and requirements orally and in writing, both formally and informally.
- A strong team player with the ability to form collaborative cross-functional working relationships both within Columbia Threadneedle and at our suppliers.
- Analytical approach to problem solving and ability to identify, present and mitigate areas of risk.
- Demonstrates attention to detail in their day-to-day activities.
If you also had this, it would be great...
- An understanding of Fund Industry practices and Transfer Agency operations with prior experience of OEIC, Unit Trust or Investment Trust administrative processing.
- A desire to continually improve your knowledge of the Columbia Threadneedle product range, our investor requirements and wider industry level challenges, discussion points and solutions.
- Experience of working in a financial services environment where the consideration and understanding of Client Vulnerability was front and centre.
About Columbia Threadneedle Investments
Working at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses. We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements. Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base. We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.
Full-Time/Part-Time: Full time
Worker Sub Type: Permanent
Job Family Group: Mutual Fund Operations
Transfer Agency Oversight Analyst employer: Threadneedle group
Contact Detail:
Threadneedle group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transfer Agency Oversight Analyst
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to transfer agency operations. Understanding these metrics will help you demonstrate your ability to monitor and enhance supplier performance effectively during interviews.
✨Tip Number 2
Network with professionals in the fund administration and transfer agency sectors. Engaging with industry contacts can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Stay updated on regulatory changes affecting the financial services industry, particularly those related to AML/KYC and investor servicing. This knowledge will position you as a knowledgeable candidate who can handle supplier escalations effectively.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed relationships with third-party suppliers in the past. Highlighting your experience in resolving issues and improving service delivery will showcase your suitability for the role.
We think you need these skills to ace Transfer Agency Oversight Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transfer agency operations or outsourced supplier management. Use specific examples that demonstrate your ability to manage escalations and monitor performance metrics.
Craft a Strong Cover Letter: In your cover letter, express your understanding of the role and how your skills align with the responsibilities outlined. Mention your analytical approach to problem-solving and your experience in financial services, particularly in relation to client vulnerability.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that illustrate your ability to convey ideas clearly, both in writing and verbally. Highlight any experience you have in cross-functional collaboration.
Demonstrate Attention to Detail: In your application, emphasise your attention to detail by mentioning specific instances where you successfully managed complex tasks or projects. This will show that you can uphold the robust Risk & Controls framework required for the position.
How to prepare for a job interview at Threadneedle group
✨Understand the Role
Make sure you have a clear understanding of the Transfer Agency Oversight Analyst role. Familiarise yourself with key responsibilities such as managing third-party providers and monitoring performance metrics. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in outsourced third-party supplier relationships or fund administration. Highlight specific examples where you successfully managed escalations or improved supplier performance, as this will show your capability to handle the challenges of the role.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical approach to problem-solving. You might be asked to provide examples of how you've identified issues, conducted root cause analysis, and implemented solutions. This is crucial for the role, so think of relevant scenarios beforehand.
✨Communicate Effectively
Since the role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would maintain effective working relationships with various stakeholders, both internally and externally, to ensure smooth operations.
