Data Protection Executive

About GBG Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the Team Privacy and Data Compliance Team The vision for our team is “to enable privacy and data compliance at pace” , This means helping GBG achieve it’s goals, whilst creating demonstrable privacy and data compliance with regulatory and/or licensing obligations. As a fast growing, global business, this team provides a challenging environment with days rarely the same. We continue to promote our key principles to ensure all team members “think privacy” upfront, helping to embed privacy and data compliance into operations. The Role Data Protection Executive You will manage enquiries from individuals and customers who are exercising their rights under data protection law, which includes asking what personal data we hold on them, why it has been processed and requesting use is withdrawn. Individuals who contact us via phone or in writing may be distressed or frustrated, therefore it’s important we manage their enquiry effectively, ensuring they have a good experience of GBG. What you will do Manage inbound phone calls, emails and postal correspondence for the Privacy & Data Compliance Team Manage the GBG ‘Consumer Queries’ process which may include individuals exercising their Data Subject Rights. Manage the ‘Jira’ Compliance Service Desk, which is an online queue for the Privacy & Compliance Team. You will allocate tasks based on the request/team member’s areas of responsibility. Skills we’re looking for Good communication skills, both written and verbal. Ability to remain calm under pressure, even when challenged by individuals, for example, some individuals phoning GBG may be frustrated. Systematic, methodical and tenacious, with good attention to detail. Accuracy in GBG’s response to individuals/customers is critical. Ability to complete tasks on time and as expected Self-motivated with the ability to work on own initiative Plans ahead and works in a systematic and organised way To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers. Unleash your potential and be part of our mission to power safe and rewarding digital lives. #J-18808-Ljbffr