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- Tasks: Lead a team at the Yorkshire Parcel Hub, ensuring operational excellence and customer satisfaction.
- Company: Join Royal Mail, a leading UK company connecting communities with a universal postal service.
- Benefits: Enjoy a competitive salary, 10% bonus potential, 25 days leave, and a generous pension scheme.
- Why this job: Be part of a diverse team focused on continuous improvement and making a real impact.
- Qualifications: Looking for flexible leaders with strong communication skills and experience in logistics preferred.
- Other info: Application adjustments available; we support ex-Armed Forces personnel and value diversity.
The predicted salary is between 35294 - 38207 £ per year.
Salary £35,294 - £38,207 (dependent on experience), 10% bonus potential, 25 days annual leave, plus bank holidays and generous pension scheme.
Full time, Permanent
Yorkshire Parcel Hub, Wakefield Europort, Normanton, WF6 2XX
As a Work Area Manager, you will work at the busy Yorkshire Parcel Hub and be responsible for managing operations in a specified area. Shift patterns: Wednesday to Sunday, 06:00 - 14:15. A degree of flexibility is required to meet operational demands.
What does the role involve?
- Leading a dedicated team of full and part time employees, holding regular one to one and team meetings, and reviewing the area’s performance and plans on a daily basis.
- Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements.
- Supporting the Shift Manager, providing a high quality of service to customers and ensuring all operational targets are met.
- Managing your team’s sick absence, attendance, training and development, and getting involved in the programme of continuous improvement.
What skills and experience are we looking for?
We are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:
- Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues.
- People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, ensures a supportive environment where achievements are recognised.
- Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
- Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, shares learning, provides guidance, builds confident teams using a coaching style.
- Improvement Focus: Implements transformation, reduces costs, embraces innovative work practices, identifies improvements to ways of working across areas of the business.
- Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, monitors goals for customer service.
Experience from a logistics/parcel distribution background would be beneficial.
Closing Date: Sunday 8th June. Please note, this advert may close early if the appropriate number of applications has been reached. Assessments expected: 26th and 27th June.
About Us: At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. We are focused on being recognised as the best delivery company in the UK and across Europe. We are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment.
We are happy to support your need for any adjustments during the application and hiring process. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Work Area Manager employer: None
Contact Detail:
None Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work Area Manager
✨Tip Number 1
Familiarise yourself with the logistics and parcel distribution industry. Understanding the key challenges and trends in this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss how you’ve implemented strategies that improved team performance and morale.
✨Tip Number 3
Showcase your problem-solving skills by thinking of instances where you've identified inefficiencies and implemented improvements. This aligns well with the role's focus on continuous improvement and operational excellence.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think about how you can implement a customer-first culture and provide examples of how you've enhanced customer experiences in previous roles.
We think you need these skills to ace Work Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership and communication skills, as well as any experience in logistics or parcel distribution. Use specific examples to demonstrate how you've successfully managed teams and improved operational efficiency.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Work Area Manager role and explain why you're a great fit. Mention your understanding of the company's values and how you can contribute to their customer-centric culture.
Highlight Relevant Experience: When detailing your work history, focus on roles where you've demonstrated resilience, improvement focus, and people management. Use metrics to showcase your achievements, such as improvements in team performance or customer satisfaction.
Prepare for the Interview: Since the company provides interview questions in advance, take the time to prepare thoughtful responses. Reflect on your past experiences and how they align with the qualities the company is looking for, such as leadership focus and customer-centric approaches.
How to prepare for a job interview at None
✨Showcase Your Leadership Skills
As a Work Area Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to delegation, coaching, and recognising team achievements.
✨Emphasise Your People Skills
Highlight your experience in fostering a diverse and inclusive environment. Be ready to discuss how you understand and support your team's needs, and how you empower them through feedback and development opportunities.
✨Demonstrate Resilience
Prepare to share instances where you've effectively managed pressure and ambiguity. Discuss how you maintain a positive attitude and reassure your team during challenging times, showcasing your adaptability.
✨Focus on Customer-Centric Approaches
Since the role involves improving customer experiences, be prepared to talk about how you've implemented customer-first strategies in previous roles. Share specific examples of how you've monitored and improved service delivery.
