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For Companies At a Glance
- Tasks: Be the first point of contact for customer inquiries, providing top-notch service.
- Company: Join Hedin Automotive, part of a leading European automotive group with prestigious brands.
- Benefits: Enjoy competitive pay, 25 days leave, and ongoing training in a supportive environment.
- Why this job: Build a rewarding career with a renowned brand while enhancing your customer service skills.
- Qualifications: Excellent communication skills and experience in customer service are essential.
- Other info: Flexible part-time hours with opportunities for overtime and career progression.
Mercedes-Benz & Smart of Dartford offers a great opportunity for a part-time Customer Service Advisor to join our centralised call centre. In this role, you will be the first point of contact for customer inquiries via telephone and online, delivering outstanding service at every interaction. This is your chance to build a rewarding career with one of the world’s most prestigious automotive brands. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!
Your Role
You will work from our centralised call centre, responsible for:
- Answering inbound calls efficiently and promptly.
- Assisting with customer queries.
- Accurately recording customer information.
- Handling sales inquiries.
- Booking vehicles for maintenance and repairs.
You will collaborate closely with Service Team Managers and Sales Teams to coordinate and maximise opportunities, always ensuring the highest levels of customer care and service.
Main Duties
- Answer and transfer inbound calls and inquiries, ensuring accuracy, efficiency, and excellent customer service.
- Record customer details and requirements during interactions.
- Arrange aftersales bookings via telephone and allocate work to relevant workshop teams.
- Provide customer estimates according to company policies on schedules, timings, and pricing.
- Make outbound calls to customers when ordered parts arrive and schedule bookings.
- Maintain a good working knowledge of current sales products, service packages, and campaigns across the Mercedes-Benz range.
Your Profile
- Excellent verbal and written communication skills.
- Experience in delivering outstanding customer service, preferably as a Customer Service Advisor, Contact Centre Executive, Call Centre Agent, or similar roles.
- Confidence in resolving complex issues.
- Strong administration and IT skills.
About Us
Hedin Automotive Limited is the UK subsidiary of Hedin Mobility Group plc, one of Europe’s largest privately owned automotive groups. Known for excellence in automotive retail and aftermarket services, the group operates a diverse network of retail partners, including prestigious brands such as Mercedes-Benz, BMW, and MINI. Our teams are passionate about making work a simple, easy, and enjoyable experience, committed to creating a great customer experience. We value diversity and aim to recruit, retain, and promote colleagues who reflect our local communities, enabling us to provide relatable and expert service in the automotive industry.
Salary and Hours
We offer two work patterns, with occasional overtime opportunities:
- Monday to Friday, 9am to 3pm, with a basic salary of £19,047.60 plus bonus.
- Monday to Friday, 10am to 3pm, with a basic salary of £15,873 plus bonus.
This is an office-based role in a structured, professional environment.
Benefits
- Competitive salary plus incentive schemes for customer service targets.
- 25 days annual leave plus UK bank holidays.
- Comprehensive pension scheme and life assurance benefits.
- Employee Assistance Programme supporting wellbeing.
- Ongoing training, upskilling, and career development with a premium automotive brand.
- Inclusive and supportive team environment with opportunities for progression.
Click apply today and take the first step towards a rewarding career in the automotive industry.
Customer Service Advisor - part-time employer: Stephen James BMW & MINI
Contact Detail:
Stephen James BMW & MINI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - part-time
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its products. Understanding their service packages and current promotions will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being clear, friendly, and professional in your tone can make a significant difference in how customers perceive the service they receive.
✨Tip Number 3
Prepare for potential scenarios you might encounter in the role, such as handling difficult customer inquiries or resolving complaints. Having strategies in mind will boost your confidence and show that you're ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of Hedin Automotive or similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply through our website.
We think you need these skills to ace Customer Service Advisor - part-time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in call centre or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past, showcasing your communication skills and problem-solving abilities.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and presented professionally.
How to prepare for a job interview at Stephen James BMW & MINI
✨Know the Company
Before your interview, take some time to research Hedin Automotive Limited and its brands, especially Mercedes-Benz. Understanding their values, products, and customer service philosophy will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication skills are crucial. During the interview, demonstrate your ability to communicate clearly and effectively, perhaps by providing examples of how you've successfully resolved customer issues in the past.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or booking appointments. Prepare responses that highlight your problem-solving skills and your ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the customer service department.
