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For Companies At a Glance
- Tasks: Support users with Dynamics 365 issues and ensure smooth operations.
- Company: Join a remote-first organisation focused on customer service excellence.
- Benefits: Enjoy remote work flexibility and immediate start opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Active SC Clearance and hands-on experience with D365 required.
- Other info: This is a contract role, outside IR35, perfect for tech-savvy individuals.
The predicted salary is between 36000 - 60000 £ per year.
A Dynamics 365 Support Analyst is required by a remote-first organisation running a live Dynamics 365 Customer Service system.
You must have:
- Active SC Clearance
- Strong hands-on experience with D365
Dynamics 365 Support Analyst (contract) employer: MS Talent Ltd
Contact Detail:
MS Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Support Analyst (contract)
✨Tip Number 1
Make sure to highlight your experience with Dynamics 365 in any conversations you have. Be prepared to discuss specific scenarios where you've successfully resolved issues or improved processes using D365.
✨Tip Number 2
Since this role requires SC Clearance, be ready to discuss your clearance status and any relevant security protocols you've worked with. This will show your understanding of the importance of security in a live environment.
✨Tip Number 3
Familiarise yourself with common customer service challenges in Dynamics 365. Being able to articulate how you would handle these situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former Dynamics 365 Support Analysts. They can provide insights into the role and may even refer you internally, which can significantly boost your chances of landing the job.
We think you need these skills to ace Dynamics 365 Support Analyst (contract)
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the specific requirements of a Dynamics 365 Support Analyst. Highlight your experience with D365, especially in customer service and support roles.
Highlight SC Clearance: Make sure to clearly state your active SC clearance in your application. This is a crucial requirement for the role and should be prominently featured in your CV and cover letter.
Showcase Relevant Experience: Detail your hands-on experience with Dynamics 365. Include specific examples of how you've supported users in a live environment, focusing on both 1st and 2nd line support.
Tailor Your Application: Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Use keywords from the job posting to ensure your application stands out.
How to prepare for a job interview at MS Talent Ltd
✨Showcase Your SC Clearance
Make sure to highlight your active SC clearance during the interview. This is a crucial requirement for the role, and demonstrating your understanding of its importance can set you apart from other candidates.
✨Demonstrate D365 Expertise
Prepare to discuss your hands-on experience with Dynamics 365. Be ready to provide specific examples of how you've used D365 in previous roles, particularly in customer service settings, as this will show your practical knowledge.
✨Understand the Live Environment
Since the role involves working in a live environment, be prepared to talk about your experience handling real-time issues and how you approach problem-solving under pressure. This will demonstrate your ability to thrive in a dynamic setting.
✨Highlight Your Support Skills
As a support analyst, you'll need strong communication skills. Be ready to explain how you've effectively supported users in the past, whether through 1st or 2nd line support, and how you ensure customer satisfaction.
