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- Tasks: Support fire safety compliance in diverse council homes and engage with customers and stakeholders.
- Company: Join Sheffield City Council, a vibrant organisation dedicated to community growth and safety.
- Benefits: Enjoy flexible working options, generous holiday entitlement, and a commitment to pay equality.
- Why this job: Be part of a team focused on innovation, customer service, and making a real impact in the community.
- Qualifications: Strong communication skills, IT proficiency, and experience in fire safety are desirable.
- Other info: We value diversity and inclusion, ensuring equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
This job is an exciting opportunity to join Sheffield City Council as an Operations and Development Officer in the Fire Safety Compliance team within the Housing Service. The role will support the service with fire safety across our Council homes, which include a diverse mix of high-rise flats, low-risk flats, older persons schemes, maisonettes, and other properties.
You will assist in maintaining our focus on fire safety in council homes, fire strategies, building compliance obligations, customer safety, and engagement. You will engage customers in the safe management of their properties and collaborate with stakeholders such as internal Local Authorities and Fire and Rescue Services. You'll ensure that quality and control measures are in place to provide a safe environment for staff and customers.
We are looking for:
- Listeners with strong communication and interpersonal skills, who seek feedback from residents and engage key stakeholders for customer-focused plans and services.
- Individuals committed to exceptional customer service with experience managing expectations within challenging timescales.
- Pioneers supporting and delivering continuous improvement, innovation, and transformational change.
- Experience in Fire Safety, particularly in a residential setting, is desirable.
- People with strong IT skills and experience using a range of systems.
This role will be office-based within the Solpro building in Sheffield, operating during core hours from 09:00 to 17:30 to meet service delivery requirements. If you believe you have the necessary skills and experience for this exciting role, we would love to hear from you.
Sheffield is a vibrant, green city with two world-class universities, high-performing schools, and a thriving Advanced Manufacturing Innovation District. We aim to foster community growth and develop new homes. Selection will involve a two-stage process, and shortlisted candidates will be contacted promptly.
We are committed to investing in our workforce and promoting opportunities for underrepresented groups. We value equality, diversity, and inclusion, aiming to reflect the communities we serve, especially among Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ groups. We also support staff with unpaid caring responsibilities to work flexibly. This is a great time to join us, and we encourage your application.
Under the Disability Confident Scheme, disabled applicants who meet the essential criteria will be guaranteed an interview. Full-time employees work 37 hours per week for 52 weeks annually, with a generous holiday entitlement. We are open to flexible working arrangements, including reduced hours, part-time work, or job sharing.
If appointed, your starting salary will be at the bottom of the grade. If you provide pay slip evidence showing your basic pay exceeds the grade's minimum, we will consider starting you at a higher point within the grade. We prioritize pay equality. All roles at Sheffield City Council are undergoing evaluation, which may lead to pay adjustments from 2026. More information is available on our Sheff news page.
Operations & Development Manager employer: Sheffield City Council HQ
Contact Detail:
Sheffield City Council HQ Recruiting Team
Luke.Simpson@sheffield.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Development Manager
✨Tip Number 1
Familiarise yourself with fire safety regulations and compliance standards relevant to residential properties. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Engage with local community groups or forums related to housing and fire safety. Networking with stakeholders can provide valuable insights and show your proactive approach to community engagement.
✨Tip Number 3
Prepare examples of how you've successfully managed customer expectations in challenging situations. This will highlight your strong communication skills and ability to deliver exceptional customer service.
✨Tip Number 4
Research Sheffield City Council's current initiatives and projects in fire safety and housing. Being knowledgeable about their work will allow you to tailor your discussions and show genuine interest during the interview process.
We think you need these skills to ace Operations & Development Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Operations & Development Manager in fire safety compliance.
Highlight Relevant Experience: Emphasise any previous experience you have in fire safety, customer service, or managing stakeholder relationships. Use specific examples to demonstrate your ability to engage with customers and deliver exceptional service.
Showcase Communication Skills: Since strong communication and interpersonal skills are crucial for this role, make sure to illustrate these abilities in your application. Mention instances where you successfully communicated with diverse groups or managed expectations under pressure.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and goals of Sheffield City Council. Highlight your commitment to equality, diversity, and inclusion, as well as your willingness to support community growth and development.
How to prepare for a job interview at Sheffield City Council HQ
✨Understand Fire Safety Regulations
Make sure you have a solid grasp of fire safety regulations and compliance obligations relevant to residential settings. Familiarise yourself with the specific requirements that Sheffield City Council adheres to, as this will demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since the role involves engaging with customers and stakeholders, be prepared to discuss your communication strategies. Share examples of how you've successfully managed expectations and gathered feedback in previous roles, especially in challenging situations.
✨Demonstrate Customer-Centric Thinking
Highlight your experience in delivering exceptional customer service. Be ready to discuss how you would engage residents in fire safety management and ensure their safety, showcasing your ability to put customers at the heart of your plans.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios related to fire safety compliance and stakeholder engagement. Think through how you would approach these situations, focusing on problem-solving and continuous improvement.
