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- Tasks: Lead the store team, ensuring exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and learning opportunities.
- Why this job: Be part of a vibrant team celebrating life moments while developing your leadership skills.
- Qualifications: Passionate about customer service, strong leadership, and comfortable with performance data.
- Other info: Apply early as the vacancy may close once suitable candidates are found.
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this. With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success.
As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on exceptional customer service. You will lead the store team in the absence of the Store Manager, ensuring high standards and outstanding service every day.
The Ideal Candidate
- Passionate about celebrating our customers’ life moments.
- Customer-centric with a drive for excellent service.
- Demonstrates strong leadership skills.
- Positive and forward-thinking.
- Comfortable analyzing store performance data.
- Commercially minded.
- Enthusiastic team player and engaging communicator.
Package Description
Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer. This involves significant investment in our colleagues and creating opportunities in a fast-paced environment.
We offer a wide range of benefits to support your well-being, including:
- 25% colleague discount in-store and online
- Financial wellbeing support, including financial education tools and salary advances
- Seasonal incentive schemes
- Opportunities to apply for retail apprenticeships
- Access to learning and development resources
- Discounts across numerous UK retailers
- Employee Assistance Programme for mental, physical, and financial support
If this role aligns with your career aspirations, click 'apply now'. We encourage early applications, as the vacancy may close once suitable candidates are found.
Location: 65 Station Road, New Milton, United Kingdom
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on celebrating customers' life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully led a team, resolved conflicts, or improved customer satisfaction in previous roles.
✨Tip Number 3
Showcase your analytical skills by being prepared to discuss how you would use store performance data to drive improvements. Think about specific metrics you would focus on and how they relate to customer experience and sales.
✨Tip Number 4
Demonstrate your enthusiasm for teamwork and communication. Be ready to share instances where you've effectively collaborated with others to achieve common goals, as this is crucial for a Team Leader role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer service, as this is crucial for the role.
Emphasise Customer-Centric Approach: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to enhancing customer experiences and how you can contribute to the company's goals.
Highlight Commercial Awareness: Mention any experience you have with analysing performance data or driving commercial growth. This will show that you understand the business side of retail and can contribute to the store's success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure high standards in service.
✨Be Commercially Minded
Familiarise yourself with the company's performance data and be ready to discuss how you can contribute to commercial growth. Show that you understand the importance of sales and operational excellence.
✨Engage in Effective Communication
Practice clear and engaging communication. Be prepared to answer questions about how you would handle team dynamics and customer interactions, showcasing your ability to connect with both customers and colleagues.
