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- Tasks: Manage fleet operations to ensure customer satisfaction and efficient vehicle availability.
- Company: Join Hertz, a leading car rental company known for its commitment to customer service.
- Benefits: Enjoy up to 40% off rentals, paid time off, and an employee assistance programme.
- Why this job: Be part of a dynamic team that values innovation and customer focus while making a real impact.
- Qualifications: Looking for self-driven individuals with strong customer service skills and a knack for prioritising tasks.
- Other info: Opportunity to learn and grow in a fast-paced environment with a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
JOB PURPOSE: This role is known for executing the business plan; by having the right car, in the right place, at the right time and through fluid and agile management of the car park and ready line to ensure customer service flow.
JOB DUTIES:
- FLEET PLANNING: Ensures fleet volume and mix is available to meet the business requirements on a daily and weekly basis, including prioritisation for gold customers. Communicates the fleet plan to the location team and works with logistics and other locations to transport vehicles.
- CUSTOMER SERVICE: Positively influences customer service by ensuring the right car is in the right place, at the right time to meet the needs of our customers and positively impact their experience with Hertz. Ensures all customer areas within location are fit for purpose; toilets functional, clean etc.
- CONTROL & AUDIT: Ensures the location is compliant with health and safety standards. Audits have been completed to ensure vehicles are of a rent-able standard and risk assessments for buildings, the car park, outsourced cleaning partners and fuel are completed and up-to-date.
- RELATIONSHIP MANAGEMENT: Liaises with logistics, property and facility management in Head Office and maintains relationships with vendors such as offsite body shops, tyre and windscreen replacement companies.
- FINANCIAL ACUMEN: Understands and contributes to the airport P&L, in line with shift management, to maximise the commercial contribution.
We need someone who…
- Is dynamic, self-driven, results focused and can prioritise their workload.
- Demonstrates a customer service focus within the organisation.
- Creates an atmosphere that inspires others to achieve at a higher level.
- Helps others navigate planned and unplanned change.
- Enlists the talent of others in order to meet objectives.
- Understands how the organisation generates revenue; owns every dollar.
- Seeks and incorporates feedback from other departments into daily work/department.
- Tries out new and untested approaches.
- Actively seeks out new learning opportunities.
- Acts with integrity at all times.
- Provides a positive example; ‘walks the talk’.
What You’ll Get: Up to 40% off any standard Hertz Rental in a Corporate country. Paid Time Off. Employee Assistance Programme for employees and family.
Fleet & Facilities Manager employer: Hertz Europe Ltd
Contact Detail:
Hertz Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet & Facilities Manager
✨Tip Number 1
Familiarise yourself with fleet management software and tools commonly used in the industry. Being knowledgeable about these systems can give you an edge during interviews, as it shows you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the fleet and facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 3
Demonstrate your customer service skills through real-life examples. Prepare stories that showcase how you've positively impacted customer experiences in previous roles, as this is a key focus for us.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your responses during interviews and show that you're a good fit for our team.
We think you need these skills to ace Fleet & Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fleet management, customer service, and relationship management. Use specific examples that demonstrate your ability to manage a car park effectively and ensure customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job duties outlined. Mention your understanding of financial acumen and how you can contribute to maximising the commercial contribution.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've navigated challenges in previous roles, particularly in dynamic environments. Highlight your ability to adapt and implement new strategies to improve operations.
Highlight Customer Service Experience: Emphasise your commitment to customer service by detailing past experiences where you positively influenced customer satisfaction. This is crucial for the role, so make it stand out in your application.
How to prepare for a job interview at Hertz Europe Ltd
✨Understand the Fleet Management Basics
Make sure you have a solid grasp of fleet management principles. Be prepared to discuss how you would ensure the right vehicles are available at the right time, and how you would communicate this plan effectively with your team.
✨Showcase Your Customer Service Skills
Since customer service is a key part of this role, think of examples from your past experiences where you positively influenced customer satisfaction. Be ready to explain how you would maintain high standards in customer areas.
✨Demonstrate Financial Acumen
Familiarise yourself with basic financial concepts related to P&L management. Be prepared to discuss how you can contribute to maximising commercial contributions and managing costs effectively.
✨Highlight Your Relationship Management Experience
This role requires liaising with various stakeholders. Prepare examples of how you've successfully managed relationships with vendors or other departments in previous roles, showcasing your ability to collaborate and communicate effectively.
