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- Tasks: Coordinate the collection and delivery of goods while ensuring top-notch service standards.
- Company: Join a global leader in logistics, working with major companies to ensure timely deliveries.
- Benefits: Enjoy a competitive salary, pension, travel perks, and personal development opportunities.
- Why this job: Be part of a dynamic team that thrives on collaboration and effective communication.
- Qualifications: Strong organisational skills, customer focus, and proficiency in Microsoft packages required.
- Other info: Full-time role based in Dover, Kent, with opportunities for growth in a leading logistics company.
The predicted salary is between 22700 - 33500 £ per year.
Join a global leader in logistics and supply chain solutions. They are looking for a Freight Forwarder to join their team in Dover, Kent on a full-time permanent basis.
Your role: As the Freight Forwarder you are a key part of the team, delivering an outstanding service to the clients international client base. Your main responsibility will be to oversee the collection and delivery of goods, ensuring they consistently meet and exceed the clients high service standards. This role is all about collaboration and effective communication while maximising contract profitability, making it perfect for those who thrive in team-oriented environments.
Key responsibilities:
- Coordinate cost-effective collection and delivery services, utilising both in-house and subcontracted resources while upholding service standards.
- Maintain open lines of communication with customers, especially during service disruptions, and work closely with hauliers to guarantee accurate job completion.
- Address and resolve delivery-related queries and incidents such as refused loads and damages, ensuring any issues with purchase invoices are managed effectively.
- Update in-house systems post-delivery, ensuring accurate invoicing and preparing reports to monitor profit margins and financial accuracy.
- Ensure compliance with statutory requirements, particularly for hazardous loads, and maintain proper documentation.
- Build and cultivate relationships with key accounts, raising service incidents and managing insurance claims when necessary.
- Utilise systems such as SAP for planning UK and European road loads, ensuring all core and support procedures are understood and executed.
About you:
They are looking for an enthusiastic, detail-oriented and experienced Freight Forwarder. You will have strong organisation, communication and problem-solving skills. Customer focused, take ownership and have the ability to prioritise own workload and work to deadlines. A solid understanding of computer packages, especially Microsoft, as well as a good standard of education in Maths and English is essential.
They offer:
A salary of £27,000 - £31,000 per annum (depending on experience), working full-time, 40 hours per week. Other benefits include Company pension, Ferry travel concessions, and an Employee Assistance Scheme, backed by a wellbeing programme along with opportunities for personal and professional training and development. We also offer a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.
Do you have what they are looking for? And does this Freight Forwarder role sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible. We look forward to hearing from you!
Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please.
Freight Forwarder employer: Spider Web Recruitment Ltd
Contact Detail:
Spider Web Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry, especially focusing on freight forwarding. Understanding key terms and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who work as Freight Forwarders. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your communication skills, as this role requires effective interaction with clients and hauliers. Practising clear and concise communication can set you apart from other candidates.
✨Tip Number 4
Gain proficiency in relevant software like SAP and Microsoft Office. Being comfortable with these tools will demonstrate your readiness to handle the technical aspects of the job.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and supply chain management. Emphasise your organisational skills, problem-solving abilities, and any experience with compliance and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Freight Forwarder role. Mention specific examples of how you've successfully managed logistics operations or resolved delivery issues in the past.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as communication, teamwork, and proficiency in systems like SAP. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Spider Web Recruitment Ltd
✨Know Your Logistics
Familiarise yourself with the logistics and supply chain industry, especially the role of a Freight Forwarder. Be prepared to discuss your understanding of key processes, such as collection and delivery services, and how you can contribute to maintaining high service standards.
✨Demonstrate Communication Skills
Since effective communication is crucial in this role, be ready to showcase your ability to maintain open lines of communication with clients and hauliers. Prepare examples of how you've successfully resolved delivery-related queries or incidents in the past.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges in logistics, such as managing refused loads or damages. Emphasise your problem-solving skills and how they can help ensure smooth operations and customer satisfaction.
✨Showcase Technical Proficiency
Make sure to mention your experience with relevant software, particularly SAP and Microsoft packages. Being able to demonstrate your technical skills will show that you're capable of handling the administrative aspects of the role effectively.
