Technical Support Engineer – Lab Informatics

About Agilent: At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us.

Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools. Your primary role will be troubleshooting and resolving software issues on customer’s Client/Server and Standalone PC configurations. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house. You will occasionally be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.

What You’ll Do:

• You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio, primarily software products.
• You will be part of a team of 15 remote technical engineers based in the head office in Cheadle.
• You will be responsible for remote troubleshooting on software, hardware and applications.
• You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.

Your Profile:

• Bachelor, Master or PhD in Chemistry or Life Science based area with demonstratable IT/software skills.
• Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage.
• Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment.
• Excellent communication and customer service skills.
• Excellent remote troubleshooting skills.
• A clearly demonstrated structured approach to work.
• The ability to organise and prioritise your workload effectively.
• A strong valuation of processes and the ability to follow them accordingly with strong attention to detail.
• The ability to set customer expectations and balance customer requirements with Agilent's business needs.
• Independent when working and excellent communication skills.

What We Offer:

• Outstanding company culture and working environment.
• Career development opportunities.
• Competitive compensation and benefits package.
• Work-Life-Balance programs.
• Company pension scheme.
• Private health care.
• A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.
• We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details: This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 10% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.