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- Tasks: Ensure quality standards in the Contact Centre through monitoring and feedback.
- Company: Join Videalert, a leader in clean air tech and judicial services in the UK.
- Benefits: Enjoy enhanced maternity/paternity packages and a health cash plan.
- Why this job: Be part of a dynamic team focused on continuous improvement and service excellence.
- Qualifications: Analytical mindset, strong communication skills, and a willingness to learn.
- Other info: Entry-level position with full-time hours and a commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Quality Analyst role at Videalert. Marston Holdings Limited, the UK's largest judicial services company and a pioneer in clean air technology, is seeking a Quality Analyst to join their team. The company operates across multiple sectors, providing technology-enabled solutions to government, utilities, and private sectors.
About the Role
The Quality Analyst will ensure quality standards are met across all communication channels in the Contact Centre, including calls, correspondence, and data processing. Responsibilities include quality monitoring, providing feedback, maintaining policy compliance, and supporting continuous improvement initiatives.
Core Duties and Responsibilities:
- Collaborate with the Onboarding & Quality Analyst Team Leader and Manager.
- Monitor customer contact quality across all channels.
- Support and guide Customer Contact Agents for service improvement.
- Provide constructive feedback and support to colleagues.
- Coordinate with Performance Coaches for training updates.
- Promote continuous improvement and ensure contractual and service objectives are met.
- Assist with performance management and identify service gaps for improvement.
What We Are Looking For:
- Highly analytical approach.
- Willingness to learn and develop.
- Good communication and presentation skills.
- Effective time management and organizational skills.
Benefits:
- Office-based, full-time role (37.5 hours/week).
- Enhanced Maternity and Paternity packages (eligibility dependent).
- Health Cash Plan and various lifestyle benefits.
If you believe you're a good fit, please apply. We are an equal opportunity employer committed to diversity and inclusion. All new hires will be subject to background checks, including Disclosure Scotland and Court Decree checks.
Additional Information:
- Seniority level: Entry level.
- Employment type: Full-time.
- Job function: Quality Assurance.
- Industry: Software Development.
Quality Analyst employer: Videalert Ltd
Contact Detail:
Videalert Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Analyst
✨Tip Number 1
Familiarise yourself with quality assurance methodologies and tools commonly used in the industry. This knowledge will not only help you understand the role better but also demonstrate your commitment to quality standards during interviews.
✨Tip Number 2
Brush up on your analytical skills by practising data interpretation and reporting. Being able to analyse customer contact quality effectively will be crucial in this role, so showcasing these skills can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the quality assurance field, especially those who work in contact centres. Engaging with them can provide insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare to discuss examples of how you've provided constructive feedback or supported colleagues in previous roles. This will highlight your ability to collaborate and improve service quality, which is essential for the Quality Analyst position.
We think you need these skills to ace Quality Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Quality Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in quality assurance or customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your analytical and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have contributed to quality improvement in previous positions and how you can bring that expertise to Videalert.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Quality Analyst role.
How to prepare for a job interview at Videalert Ltd
✨Showcase Your Analytical Skills
As a Quality Analyst, your analytical abilities are crucial. Be prepared to discuss specific examples of how you've used data to improve processes or quality in previous roles. This will demonstrate your fit for the position.
✨Communicate Clearly
Good communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to provide feedback or present ideas, so showcasing your communication skills during the interview is essential.
✨Demonstrate a Willingness to Learn
The job description highlights a willingness to learn and develop. Share instances where you've taken the initiative to learn new skills or adapt to changes in your work environment. This shows you're proactive and eager to grow.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to quality monitoring and feedback. Think about past experiences where you successfully resolved issues or improved service quality, and be ready to discuss them.
