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- Tasks: Be the first point of contact for customer enquiries, providing top-notch service.
- Company: Join Hedin Automotive, a leading name in the automotive industry with prestigious brands.
- Benefits: Enjoy competitive pay, 25 days leave, and ongoing training in a supportive environment.
- Why this job: Perfect for those who thrive in dynamic settings and want to kickstart their career.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Flexible weekend hours with opportunities for overtime and career progression.
The predicted salary is between 5000 - 8000 £ per month.
Join to apply for the Customer Service Advisor - Weekend role at Stephen James BMW & MINI. Mercedes-Benz & Smart of Dartford has a great opportunity for a weekend part-time Customer Service Advisor to join our centralised call centre. In this role, you will be the first point of contact for our customer telephone and online enquiries, delivering outstanding service every step of the way. This is your chance to build a rewarding career with one of the world’s most prestigious automotive brands. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!
YOUR ROLE:
- You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs.
- You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.
The main duties of the role include:
- Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service.
- Recording customers details and requirements when handling an enquiry.
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams.
- Providing customer estimates according to company policy on schedules, times and pricing.
- Making outbound calls to customers when ordered parts have arrived and arranging a booking.
- Maintaining a good working knowledge of current sales products, service packages & campaigns across the Mercedes-Benz product range.
YOUR PROFILE:
- Excellent verbal & written communication skills.
- Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
- Confident at resolving complex issues.
- Excellent administration & IT skills.
About Us:
Hedin Automotive Limited is the UK subsidiary of Hedin Mobility Group plc, one of Europe’s largest privately owned automotive groups. Renowned for its excellence in automotive retail and aftermarket services, the group operates a diverse network of retail partners, with its strongest presence with prestigious brands such as Mercedes-Benz, BMW and MINI. Our teams, whether in customer-facing roles or our workshop, are amazing—we're passionate about making work a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer.
Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.
SALARY AND HOURS:
We have two work patterns available. Both roles have the opportunity to occasionally work overtime.
- Saturday, 8am to 5pm and Sunday, 10am to 5pm, Basic Salary £9,206.34 plus bonus.
- Saturday, 8am to 5pm, Basic Salary £5,079.36 plus bonus.
The position is office-based, offering a structured and professional work environment.
Benefits:
- Competitive salary plus incentive schemes for customer service targets.
- 25 days annual leave plus all UK bank holidays.
- Comprehensive pension scheme and life assurance benefit.
- Employee Assistance Programme to support wellbeing.
- Ongoing training, upskilling, and career development with a premium automotive brand.
- Inclusive and supportive team environment with opportunities for progression.
Click apply today and take the first step towards a rewarding career in the automotive industry.
Customer Service Advisor - Weekend employer: Stephen James BMW & MINI
Contact Detail:
Stephen James BMW & MINI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Weekend
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz product range and service packages. This knowledge will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer enquiries, being clear and confident in your speech can make a significant difference in how customers perceive the service they receive.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved complex customer issues in the past. This will highlight your experience and suitability for the Customer Service Advisor role.
✨Tip Number 4
Network with current or former employees of Stephen James BMW & MINI. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor - Weekend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Use keywords from the job description, such as 'customer enquiries', 'booking', and 'administration skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex issues. Mention specific examples from your past experiences that demonstrate your skills and how they align with the role.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free of errors and clearly conveys your message. Consider including a brief example of how you've successfully resolved a customer issue in the past.
Highlight Relevant Experience: If you have previous experience as a Customer Service Advisor or in a similar role, make sure to detail your responsibilities and achievements. This will help the employer see your suitability for the position at Stephen James BMW & MINI.
How to prepare for a job interview at Stephen James BMW & MINI
✨Know the Company
Before your interview, take some time to research Stephen James BMW & MINI. Understand their values, services, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, showcasing your experience in delivering outstanding customer service is crucial. Prepare examples of how you've resolved complex issues or handled difficult customers in the past, as this will highlight your suitability for the role.
✨Practice Communication
Excellent verbal and written communication skills are essential for this position. Practise articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to build confidence.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the company is the right fit for you.
