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- Tasks: Manage patient accounts and follow up on outstanding balances daily.
- Company: Join EVMS Medical Group, a leading healthcare provider in Norfolk.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth.
- Why this job: Make a difference in patients' lives while developing valuable skills in healthcare finance.
- Qualifications: Must have medical office experience or completed a medical billing/coding program.
- Other info: Experience in ICD-9/CPT coding is essential; customer service skills are a must.
The predicted salary is between 36000 - 60000 £ per year.
Performs the daily patient follow-up on outstanding patient balances. Receives patient inquiries on statements received for the services provided by EVMS Medical Group Clinical Providers.
Responsibilities:
- Work past due accounts through the IDX system’s PCS (paperless collection system) work file.
- Contact patients and handle patient walk-ins to discuss their account status and determine appropriate payment arrangements.
- Obtain financial interviews from patients to determine financial need and ability to pay.
- Contact the Clinical Departments when patients are disputing charges to determine if the charges are appropriate or how the unit wants the accounts handled.
- Refer sensitive collection issues and difficult patient concerns to the Senior PAR or Supervisor in a timely fashion.
- Mail requested itemized manual statements, when applicable.
- Coordinate the exchange of patient and insurance information with the clinical departments, Health Services departments and hospitals, where applicable.
- Ensure that collection letters are sent to the guarantor of the account when payments are not made within 90 days (three statements).
- Use the IDX PCS tickler system to follow through on the patient’s promised payment.
- Handle all patient correspondence in a timely manner.
- Update patient registration.
- Other duties as assigned.
Qualifications:
- Prior medical office experience or must have completed a medical billing/coding program.
- Experience in ICD-9/CPT coding is required.
- Customer service oriented individual is required.
Location: US-VA-Norfolk
Patient Accounts Representative employer: eBanqo Inc
Contact Detail:
eBanqo Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Accounts Representative
✨Tip Number 1
Familiarise yourself with the IDX system and its PCS work file. Understanding how to navigate this system will give you a significant advantage during the interview, as it shows your readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of ICD-9/CPT coding. Being able to discuss specific codes and their applications in patient billing will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Prepare examples of how you've handled difficult customer service situations in the past. This role requires strong interpersonal skills, so showcasing your ability to resolve conflicts will make you stand out.
✨Tip Number 4
Research EVMS Medical Group and understand their services. Being knowledgeable about the organisation will help you tailor your responses during the interview and show your genuine interest in the position.
We think you need these skills to ace Patient Accounts Representative
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Patient Accounts Representative. Highlight your experience in handling patient inquiries, managing accounts, and coordinating with clinical departments in your application.
Tailor Your CV: Make sure your CV reflects relevant medical office experience or any completed medical billing/coding programs. Emphasise your skills in customer service and knowledge of ICD-9/CPT coding.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to handle sensitive financial discussions. Mention specific examples of how you've successfully managed patient accounts or resolved disputes in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at eBanqo Inc
✨Know Your Medical Billing Basics
Make sure you brush up on your knowledge of ICD-9/CPT coding and medical billing processes. Being able to discuss these topics confidently will show that you have the necessary background for the role.
✨Demonstrate Customer Service Skills
Since this position requires a customer service-oriented individual, prepare examples from your past experiences where you successfully handled patient inquiries or resolved conflicts. This will highlight your ability to manage sensitive situations.
✨Familiarise Yourself with IDX System
If possible, get acquainted with the IDX system or similar paperless collection systems. Understanding how these systems work will give you an edge and demonstrate your readiness to adapt quickly.
✨Prepare for Financial Discussions
Be ready to discuss how you would approach financial interviews with patients. Think about how you would assess their financial needs and create payment arrangements, as this is a key responsibility of the role.
