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- Tasks: Join our customer service team as a Waste Management Executive, ensuring top-notch customer satisfaction.
- Company: Biffa is a leading waste management company dedicated to sustainability and innovation.
- Benefits: Enjoy 24 days holiday, discounts, and family-friendly policies with on-the-job training.
- Why this job: Be part of a fun, energetic team making a real impact in waste management and recycling.
- Qualifications: Enthusiasm for customer service and some experience preferred; Microsoft Office knowledge is a plus.
- Other info: This is a full-time, office-based role in Aylesbury on a 6-month fixed-term contract.
A fantastic opportunity to join our Biffa customer service team in the waste and recycling industry.
As a Waste Management Executive (Customer Service - Green Waste Club), you will be joining a well-established, fun and energetic organisation where we provide a point of contact for the customer to establish and maintain a high level of customer satisfaction.
We are looking for someone who is enthusiastic about customer service, has excellent customer service skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally, you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful but not essential as we are able to provide on-the-job training.
And here’s why you’ll love it at Biffa:
- On-the-job training
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays
- Access to Biffa Perkz – high street discounts for you and your family
- Pioneering family-friendly policies
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Waste Management Executive employer: Biffa plc
Contact Detail:
Biffa plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste Management Executive
✨Tip Number 1
Familiarise yourself with the waste management industry and Biffa's role in it. Understanding their services and values will help you engage more effectively during interviews and show your enthusiasm for the position.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you demonstrated excellent service, handled difficult situations, or contributed to team success, as these will resonate well with the hiring team.
✨Tip Number 3
Showcase your ability to work under pressure by sharing relevant stories from past roles. Highlighting your calmness and problem-solving skills in challenging scenarios will make you stand out as a candidate.
✨Tip Number 4
Research Biffa's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to this culture, as they value different perspectives and backgrounds in their workforce.
We think you need these skills to ace Waste Management Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Waste Management Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role focuses on customer service, make sure to emphasise any relevant experience you have in this area. Use specific examples to demonstrate your ability to maintain high levels of customer satisfaction and handle pressure.
Show Enthusiasm: Express your enthusiasm for the waste management industry and the opportunity to work with Biffa. A positive attitude can set you apart from other candidates, so let your passion shine through in your application.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Biffa plc
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to maintaining high levels of customer satisfaction.
✨Highlight Your Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss situations where your attention to detail made a difference. Whether it was catching an error or ensuring a customer's needs were met accurately, these examples will showcase your suitability for the position.
✨Stay Calm Under Pressure
Be ready to talk about how you handle stressful situations. Interviewers may ask about times when you faced challenges in a customer service environment. Share strategies you use to remain calm and effective, as this is crucial for the Waste Management Executive role.
✨Familiarise Yourself with Biffa's Values
Research Biffa's mission and values, especially their commitment to sustainability and diversity. During the interview, align your answers with these values to show that you are not only a good fit for the role but also for the company culture.
