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- Tasks: Manage client renewals and build strong relationships to enhance customer satisfaction.
- Company: Join Fairy Job Mother, a trusted recruiter dedicated to helping you succeed.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Perfect for those passionate about customer success and eager to make an impact.
- Qualifications: Great communication skills and a positive mindset are essential; no experience needed!
- Other info: Ideal for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 48000 £ per year.
As a Customer Retentions Associate, you’ll play a key role in maintaining strong client relationships and ensuring seamless renewals. You’ll be:
- Managing and processing contract renewals for existing customers.
- Building strong relationships to understand customer needs and timelines.
- Working closely with account managers to support retention strategies.
- Handling renewal documentation and ensuring accurate records.
- Identifying opportunities to improve the renewal experience.
- Communicating regularly with customers via email and phone.
- Helping reduce churn and support long-term customer success.
What Are We Looking For?
This role is ideal for someone looking to grow their career in customer success, account management, or SaaS. No renewals experience is needed—but we’d love to hear from you if you have:
- Great communication skills – you’re confident, clear, and customer-focused.
- Relationship-building – you enjoy working with people and solving problems.
- Organisation & reliability – you can juggle tasks and stay on top of deadlines.
- A positive mindset – you stay calm under pressure and focus on solutions.
- Team spirit – you collaborate well and contribute to shared success.
- A willingness to learn – you’re ready to grow your skills and take on new challenges.
Experience in customer service, sales support, or admin is a bonus—but not essential.
Client retention associate employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client retention associate
✨Tip Number 1
Familiarise yourself with common customer retention strategies. Understanding how to build strong relationships and improve the renewal experience will show us that you're proactive and ready to contribute from day one.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about their experiences with customer service. This will help you articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing multiple client renewals. This will demonstrate your ability to juggle tasks and meet deadlines effectively, which is crucial for this role.
✨Tip Number 4
Research our company culture and values. Being able to discuss how your positive mindset and team spirit align with our mission will make you stand out as a candidate who fits well within our team.
We think you need these skills to ace Client retention associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Client Retention Associate. Emphasise your communication skills, relationship-building abilities, and any experience in customer service or sales support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully built relationships or solved problems in previous roles, even if they are not directly related to renewals.
Highlight Soft Skills: Since the role requires great communication and organisation skills, make sure to highlight these in your application. Use examples that demonstrate your ability to stay calm under pressure and your willingness to learn new things.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure you submit all required documents and follow any guidelines provided by the company to show your attention to detail.
How to prepare for a job interview at IRIS Software Group
✨Showcase Your Communication Skills
As a Client Retention Associate, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and confidently during the interview. Practice articulating your thoughts and consider examples where you've successfully resolved customer issues.
✨Emphasise Relationship-Building
This role requires building strong relationships with clients. Think of past experiences where you’ve successfully built rapport or solved problems for others. Share these stories to highlight your interpersonal skills and your enjoyment in working with people.
✨Demonstrate Organisation and Reliability
The job involves managing multiple tasks and deadlines. Be ready to discuss how you stay organised and prioritise your workload. You might want to mention any tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Exhibit a Positive Mindset
A positive attitude can make a big difference in customer retention. Prepare to talk about how you handle pressure and challenges. Share examples of how you’ve maintained a solution-focused approach in difficult situations, as this will resonate well with the interviewers.
