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- Tasks: Help clients with tuition assistance and ensure high customer satisfaction.
- Company: Join Bright Horizons, a top-rated company known for its inclusive and supportive work culture.
- Benefits: Enjoy medical, dental, vision insurance, a 401(k) plan, and paid training.
- Why this job: Be part of a collaborative team that values personal growth and career development.
- Qualifications: No specific qualifications required; just bring your enthusiasm and energy!
- Other info: Training starts on 6/30/2025; flexible schedule within Monday to Friday, 6:00 am to 6:30 pm MST.
Bright Horizons has been named by FORTUNE magazine numerous times as one of the "100 Best Companies to Work For" because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards, including being honoured as a Center of Excellence and named one of the Top 50 Call Centers in North America, which speaks to the quality of our team members.
What you will be doing:
- Assisting client employees with tuition assistance provided by their employer.
- Maintaining a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values, and philosophy.
- Ensuring high customer satisfaction with both internal and external customers.
- Answering incoming calls in a timely manner according to service level standards.
- Meeting minimum performance standards.
- Maintaining a high level of customer satisfaction.
Schedule
EdAssist operates Monday through Friday from 6:00 am to 6:30 pm MST. Your schedule will be within this timeframe.
Training
Mandatory paid classroom training begins on 6/30/2025 at our Westminster office, where you'll learn about Bright Horizons, EdAssist, and the tools you'll need for success. Attendance is mandatory, with a scheduled training week Monday-Friday from 8:00 am to 4:30 pm until training completion.
Salary and Compensation
The starting pay rate is $18.75 per hour. Actual offers depend on experience, education, certifications, location, and other factors.
Benefits
- Medical, Dental, Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
Application Deadline
This posting will remain open until 6/18/2025.
Life at Bright Horizons
Our people are our greatest asset. We foster a collaborative environment that supports career growth and personal development. Come build a brighter future with us.
Equal Opportunity Employment
Bright Horizons provides equal employment opportunities and complies with all applicable laws. For assistance or accommodations during the application process, contact our recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com.
Customer Care Specialist, EdAssist employer: Bright Horizons Children's Centers
Contact Detail:
Bright Horizons Children's Centers Recruiting Team
bhrecruit@brighthorizons.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist, EdAssist
✨Tip Number 1
Familiarise yourself with Bright Horizons' mission and values. Understanding their commitment to inclusivity and customer satisfaction will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare to discuss your experience in customer service, particularly in high-energy environments. Highlight specific examples where you've successfully resolved customer issues or contributed to a positive team atmosphere.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves answering calls, being articulate and friendly will be key. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Research common challenges faced in tuition assistance roles. Being knowledgeable about potential issues can help you stand out as a candidate who is proactive and ready to tackle the responsibilities of the position.
We think you need these skills to ace Customer Care Specialist, EdAssist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Specialist position. Tailor your application to highlight relevant experiences that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for Bright Horizons and its mission. Mention specific reasons why you want to work there and how your skills can contribute to their success in customer care.
Highlight Relevant Experience: In your CV, emphasise any previous customer service experience, especially in call centres or similar environments. Use quantifiable achievements to demonstrate your ability to meet performance standards and ensure customer satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at Bright Horizons Children's Centers
✨Show Your Enthusiasm
Bright Horizons values energy and enthusiasm, so make sure to express your passion for their mission and values during the interview. Share specific examples of how you align with their philosophy and how you can contribute to their positive work environment.
✨Demonstrate Customer Care Skills
As a Customer Care Specialist, you'll be assisting clients with tuition assistance. Prepare to discuss your previous experiences in customer service, highlighting how you've handled challenging situations and ensured high customer satisfaction.
✨Understand the Company Culture
Familiarise yourself with Bright Horizons' culture and achievements, such as being named one of the '100 Best Companies to Work For'. This knowledge will help you connect your answers to their values and show that you're genuinely interested in being part of their team.
✨Prepare for Performance Standards
The role requires meeting minimum performance standards, so be ready to discuss how you manage your time and workload effectively. Think of examples where you've successfully met targets or improved your performance in previous roles.
