Duty Manager Hotel

Join Our Team as a Hotel Duty Manager

Location: Central London

Position: Full-Time | Hotel Duty Manager

Reports to: Reception Manager

We are currently seeking a confident, service-focused Hotel Duty Manager to join our welcoming team at our boutique 4-star property in Central London. With just 72 bedrooms, we prioritise quality over quantity, offering thoughtful, personalised service and genuine guest care.

This is a hands-on, guest-facing leadership roleperfect for someone who values meaningful interaction with guests, takes pride in high standards, and brings a calm, composed approach to daily operations.

As we are currently undergoing an exciting refurbishment, were looking for someone resilient and adaptable, who sees change as an opportunity to learn and grow. Its a fantastic time to join the team and be part of a property thats evolving, with the chance to contribute to shaping our future.

The role:

As Duty Manager, you will act as the face of the hotel, ensuring smooth day-to-day operations across Front Office and beyond. You will lead by example, overseeing service standards, supporting the rest of the team, and ensuring guest satisfaction at every opportunity. Key responsibilities include:

Providing outstanding customer service to ensure total guest satisfaction

Managing check-in/out procedures, billing, and guest queries

Supporting room allocations and special requests

Liaising with housekeeping, maintenance, and F&B to ensure operational flow

Upholding health & safety and hygiene standards

Handling guest feedback and resolving issues professionally

Acting as the hotels ambassadorbuilding rapport with guests and encouraging repeat visits

What Were Looking For:

Previous experience in a hotel supervisory or duty manager role is non negotiable

Strong knowledge of Front Office systems (e.g., Opera PMS, Micros, VingCard)

Organised, proactive, and approachable leadership style

Excellent communication skills and a hands-on approach

Confidence to handle unexpected situations and maintain calm under pressure

A people person who enjoys guest interaction and leads with a positive attitude

Why Join Us:

Be part of a friendly, supportive, and professional team

Work in a stylish and well-located property with great atmosphere

Gain exposure across all departments and opportunities to grow

Uniform, meals on duty, performance bonus and commissions

If you're passionate about hospitality, service excellence, and working with a team that truly cares, we'd love to hear from you.

Should you not be successful, we will hold onto your CV for 6 months in case a suitable alternative vacancy comes up. If you do not wish this, please let us know.

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