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- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join a boutique 4-star hotel in vibrant Central London.
- Benefits: Enjoy uniform, meals on duty, performance bonuses, and commissions.
- Why this job: Be part of an evolving team and shape the future of hospitality.
- Qualifications: Previous hotel supervisory experience and strong Front Office knowledge required.
- Other info: Opportunity for growth in a supportive and friendly environment.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Hotel Duty Manager
Location: Central London
Position: Full-Time | Hotel Duty Manager
Reports to: Reception Manager
We are currently seeking a confident, service-focused Hotel Duty Manager to join our welcoming team at our boutique 4-star property in Central London. With just 72 bedrooms, we prioritise quality over quantity, offering thoughtful, personalised service and genuine guest care.
This is a hands-on, guest-facing leadership role perfect for someone who values meaningful interaction with guests, takes pride in high standards, and brings a calm, composed approach to daily operations. As we are currently undergoing an exciting refurbishment, we're looking for someone resilient and adaptable, who sees change as an opportunity to learn and grow. It's a fantastic time to join the team and be part of a property that's evolving, with the chance to contribute to shaping our future.
The role:
- As Duty Manager, you will act as the face of the hotel, ensuring smooth day-to-day operations across Front Office and beyond.
- You will lead by example, overseeing service standards, supporting the rest of the team, and ensuring guest satisfaction at every opportunity.
Key responsibilities include:
- Providing outstanding customer service to ensure total guest satisfaction
- Managing check-in/out procedures, billing, and guest queries
- Supporting room allocations and special requests
- Liaising with housekeeping, maintenance, and F&B to ensure operational flow
- Upholding health & safety and hygiene standards
- Handling guest feedback and resolving issues professionally
- Acting as the hotel's ambassador, building rapport with guests and encouraging repeat visits
What We're Looking For:
- Previous experience in a hotel supervisory or duty manager role is non-negotiable
- Strong knowledge of Front Office systems (e.g., Opera PMS, Micros, VingCard)
- Organised, proactive, and approachable leadership style
- Excellent communication skills and a hands-on approach
- Confidence to handle unexpected situations and maintain calm under pressure
- A people person who enjoys guest interaction and leads with a positive attitude
Why Join Us:
- Be part of a friendly, supportive, and professional team
- Work in a stylish and well-located property with great atmosphere
- Gain exposure across all departments and opportunities to grow
- Uniform, meals on duty, performance bonus and commissions
If you're passionate about hospitality, service excellence, and working with a team that truly cares, we'd love to hear from you.
Should you not be successful, we will hold onto your CV for 6 months in case a suitable alternative vacancy comes up. If you do not wish this, please let us know.
Duty Manager Hotel employer: Rathbone Hotel
Contact Detail:
Rathbone Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager Hotel
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Research our boutique property, understand our service philosophy, and be ready to discuss how you can enhance guest experiences during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. Highlight your ability to maintain calm and ensure smooth operations, as this is crucial for a Duty Manager role.
✨Tip Number 3
Demonstrate your adaptability by discussing past experiences where you've embraced change or tackled challenges. This will resonate well with us, especially as we undergo refurbishment and seek someone who thrives in evolving environments.
✨Tip Number 4
Prepare to engage with our team during the interview. We value a positive attitude and genuine interaction, so be ready to share your thoughts on guest relations and how you would build rapport with our clientele.
We think you need these skills to ace Duty Manager Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or supervisory roles. Emphasise your customer service skills and any specific knowledge of Front Office systems like Opera PMS or Micros.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention your adaptability and how you thrive in dynamic environments, especially during times of change.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and leadership. Provide examples of how you've successfully managed guest interactions and resolved issues in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at a boutique hotel and contribute to its evolution. Mention specific aspects of the job description that resonate with you, such as providing outstanding customer service and building rapport with guests.
How to prepare for a job interview at Rathbone Hotel
✨Showcase Your Customer Service Skills
As a Duty Manager, your ability to provide outstanding customer service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your commitment to guest satisfaction.
✨Demonstrate Leadership Qualities
This role requires a hands-on leadership style. Be ready to discuss your experience in managing teams, resolving conflicts, and maintaining high service standards, especially in high-pressure situations.
✨Familiarise Yourself with Front Office Systems
Knowledge of systems like Opera PMS and Micros is essential. Brush up on these technologies before the interview, and be prepared to discuss how you've used them in past positions to enhance operational efficiency.
✨Embrace Change and Adaptability
With the hotel undergoing refurbishment, it's important to show that you can adapt to change. Share experiences where you've successfully navigated transitions or improvements in your previous roles, demonstrating resilience and a positive attitude.
