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For Companies At a Glance
- Tasks: Help customers with their queries and ensure a top-notch support experience.
- Company: Blink Payment is a fast-growing payment technology company focused on innovation and customer satisfaction.
- Benefits: Enjoy 26 days of annual leave, private health insurance, and flexible perks through Perkbox.
- Why this job: Join a dynamic team where your contributions make a real impact in a supportive culture.
- Qualifications: You need great attention to detail, communication skills, and previous customer service experience.
- Other info: Be part of a company that values integrity and proactive problem-solving.
The predicted salary is between 22000 - 24000 £ per year.
At Blink Payment, we provide payment technology powered by people. We innovate and use the latest technology. We aim to make keeping track of payments and getting paid as easy as possible for our clients.
What makes us different:
- Personal Touch - rated 4.5 on Trustpilot, you can talk to us anytime via online live chat, email, WhatsApp and phone.
- Platform - Our payment platform is secure and seamless, with every payment type your business will ever need.
- Simplicity - We like to keep things simple - your business payments and reconciliations all in one easy-to-use platform.
Our core values:
- Proactive
- Own the solution
- Win with integrity
- Ready to help
The Role: We’re looking for a Client Support Specialist to ensure a best-in-class experience for our customers. Someone who can effectively handle and resolve customer queries, build strong relationships with our clients, and understand our technology and vision in depth. We love competitive, high-energy individuals who never back down from a challenge!
Key Responsibilities:
- Managing and resolving customer support tickets in a professional and diligent manner
- Taking full ownership of the end-to-end support process – from initial report to resolution
- Meticulous record-keeping on Salesforce
- Engaging through all client support channels – Phone, Email, Live chat
- Supporting and maintaining key relationships with other departments within the business
Ideal Candidate:
- Excellent attention to detail and organisational skills
- Previous experience working in a customer facing role
- Excellent communication and interpersonal skills
- Alignment with all of Blink’s core values
- Ability to maintain a personable and professional manner
Why join Blink Payment?
- Come on board a fast growing privately owned business
- 26 Days Annual Leave + Bank Holidays
- An additional day of annual leave for your Birthday
- Private Health Insurance (Vitality)
- Access to Perkbox - our flexible benefits portal
- Matched pension contributions up to 6%
- Enhanced maternity/paternity leave
- Frequent company social events + quarterly company off-sites
- Learning & Development Opportunities
Client Support Specialist employer: Story Terrace Inc.
Contact Detail:
Story Terrace Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Familiarise yourself with Blink Payment's platform and services. Understanding their technology and how it simplifies payment processes will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved client issues in the past. Highlighting your proactive approach and ability to maintain a professional yet personable manner will resonate well with Blink's core values.
✨Tip Number 3
Research common customer support tools, especially Salesforce, as this is mentioned in the job description. Being knowledgeable about these tools will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss how you align with Blink's core values during your interview. Think of specific instances where you've demonstrated integrity, proactivity, and a readiness to help others, as these traits are crucial for the Client Support Specialist role.
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Blink Payment's mission and values. Familiarise yourself with their payment technology and customer service approach to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-facing roles. Showcase your ability to handle queries and build relationships, as these are key aspects of the Client Support Specialist role.
Showcase Communication Skills: Since excellent communication is crucial for this position, make sure to demonstrate your interpersonal skills in your application. Use clear and concise language, and consider including examples of how you've effectively resolved customer issues in the past.
Align with Core Values: Blink Payment values proactivity, integrity, and a readiness to help. Reflect these values in your application by providing examples of how you embody them in your work ethic and interactions with clients.
How to prepare for a job interview at Story Terrace Inc.
✨Understand the Company Values
Before your interview, make sure you understand Blink Payment's core values: being proactive, owning solutions, winning with integrity, and being ready to help. Demonstrating alignment with these values during your conversation will show that you're a great fit for their culture.
✨Showcase Your Customer Support Skills
Prepare examples from your previous roles where you've effectively handled customer queries or resolved issues. Highlight your communication skills and how you build relationships with clients, as this is crucial for the Client Support Specialist role.
✨Familiarise Yourself with the Technology
Get to know Blink Payment's platform and its features. Being able to discuss how their technology simplifies payment processes will impress your interviewers and demonstrate your genuine interest in the role.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their approach to customer support, how they measure success in this role, or what challenges the team currently faces. It shows you're engaged and eager to contribute.
