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- Tasks: Join our team as a Systems and Mosaic Specialist, managing case management and finance systems.
- Company: The Royal Borough of Windsor and Maidenhead is a vibrant council dedicated to community services.
- Benefits: Enjoy 32 days annual leave, flexible hybrid working, and a generous pension scheme.
- Why this job: Be part of a passionate team in a culturally rich area with opportunities for growth.
- Qualifications: Experience in social care case management and strong technical skills in SQL are essential.
- Other info: Informal discussions about the role can be arranged with Allison Killick.
The predicted salary is between 44355 - 48446 £ per year.
This is a full-time, permanent role with hybrid working including two days on site a week, and a salary of £44,355 - £48,446 per annum.
About us: The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an enthusiastic Systems and Mosaic Specialist to join our Business Systems team.
The Role: The Systems and Mosaic Specialist will report to the Business Systems Manager and work collaboratively with colleagues and support the management of Mosaic Case Management and Finance system and other support systems within Adult Social Care. The post holder will champion Mosaic Finance system administration, support, development and other related activities, including system changes and management of the finance service catalogue. You will support the business with annual updates, financial assessment uplifts and ensure appropriate training and support to the business and colleagues as required. The post holder will also continue to support the existing “As Is” processes, define “To Be” business processes, support and create finance build documentation and service structures and obtain sign-off, and where necessary work with suppliers to undertake/support full system configuration, and User Acceptance Testing (UAT).
Your role will involve:
- Work collaboratively with the systems manager and colleagues to ensure changes made to the system process are documented and training materials for both online and face-to-face training are updated and trainers are fully briefed about the new or updated processes.
- Support colleagues in providing first-line and second-line support for Mosaic and other applications.
- Support system upgrades, including assessment, testing, log issues with supplier, track progress until full implementation.
- Work with suppliers and third parties to resolve issues and build positive partnerships.
What we are looking for:
- Extensive experience of social care case management (Mosaic or equivalent) and/or finance system in a large organisation.
- Understanding how the business processes are, and can be, reflected in the system workflows is a core requirement of this role: Changes to the system to reflect evolving practices are part of the workload.
- Good technical skill and understanding of SQL and database structures, interrogation or reconciliation, interface definition and integration testing, etc.
- Good understanding and appreciation of social care legislation, performance management and social care practice and the importance of how system support practice and its implication will be useful.
What we offer:
- 32 days annual leave
- Flexible working including a hybrid working pattern for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
Interview dates: 19th June 2025
If you wish to discuss this position informally, please contact Allison Killick on Allison.Killick@rbwm.gov.uk
Systems and Mosaic Specialist employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
Allison.Killick@rbwm.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Systems and Mosaic Specialist
✨Tip Number 1
Familiarise yourself with the Mosaic Case Management system and its functionalities. Understanding how it integrates with finance systems will give you a significant edge during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of RBWM, especially those in the Business Systems team. They can provide insights into the company culture and specific challenges faced in the role, which can help you tailor your approach.
✨Tip Number 3
Brush up on your SQL skills and database management knowledge. Being able to demonstrate your technical proficiency in these areas during the interview will show that you're well-prepared for the role's requirements.
✨Tip Number 4
Prepare examples of how you've successfully managed system changes or upgrades in previous roles. Highlighting your experience with User Acceptance Testing (UAT) and collaboration with suppliers will showcase your relevant expertise.
We think you need these skills to ace Systems and Mosaic Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Systems and Mosaic Specialist position. Tailor your application to highlight relevant experience in social care case management and finance systems.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive experience with Mosaic or equivalent systems. Provide specific examples of how you've managed system changes, supported colleagues, and contributed to process improvements in previous roles.
Showcase Technical Skills: Make sure to mention your technical skills, particularly in SQL and database structures. Detail any experience you have with system upgrades, testing, and working with suppliers, as these are crucial for the role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the organisation. Mention why you want to work for the Royal Borough of Windsor and Maidenhead and how you can contribute to their mission.
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Systems and Mosaic Specialist. Familiarise yourself with the Mosaic Case Management and Finance system, as well as the specific tasks mentioned in the job description. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Technical Skills
Highlight your experience with SQL and database structures during the interview. Be prepared to discuss how you've used these skills in previous roles, especially in relation to social care case management systems. Providing specific examples will make your expertise stand out.
✨Demonstrate Collaborative Spirit
Since the role involves working closely with colleagues and suppliers, be ready to share examples of how you've successfully collaborated in past projects. Emphasise your ability to build positive partnerships and support team members, which is crucial for this position.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may assess your problem-solving skills and understanding of social care legislation. Think about how you would handle system upgrades or resolve issues with suppliers, and be ready to articulate your thought process clearly.
