Customer Technology Advisor

Customer Technology Advisor (CTA) – Remote

Candidates must have architectural experience in the design of solutions for Disaster Recovery & Backup.

Our client is an established Global start-up with a working environment more akin to smaller companies where your role is as important as the rest of the team. They are already established experts in their field and have a strong growth strategy in place. There are excellent opportunities for both career progression and training.

Job Description Summary

• Provides certified, technology-specific deep expertise in support of sales engagements.
• Works in tandem with the Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution expertise.
• Develops technical or solution conversations delivering unique differentiated value to include show-and-tell methods (e.g., demos, presentations) with/for the customer to establish our credibility and eminence.
• This billable role supports practice-specific Consulting, Advisory, Architecture activities in Sales, Pre-Sales & Delivery, working closely with the Account Management Partner and/or Consult Partner on the account, bringing together the breadth of our client’s technical and solution expertise to develop profitable deals.

Job Qualifications

• You’re good at what you do and possess the required experience to prove it.
• You have a growth mindset; keen to drive your own personal and professional development.
• You are customer-focused – someone who prioritizes customer success in their work.
• You’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Extensive (mostly) Experience

• Domain knowledge of Services offerings and technical solutions in a practice.
• Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
• Prior consultative selling experience.
• Externally recognized as an expert in the technology and/or solutioning Security and Resilience.
• Understanding and application of NIST Control Framework, Critical Security Controls and other related regulatory and compliance frameworks.

Preferred Skills and Experience

• Deep understanding of up-to-date UKI Regulatory requirements e.g., PRA SS1/21 ‘Operational Resilience: Impact Tolerances of Important Business Services’.
• Deep understanding of up-to-date EU Regulatory requirements e.g., Digital Operations Resilience Act (DORA).
• 5 years of experience (minimum) selling technical services for multi-industry customers.
• One or more security certifications, e.g., CISSP, CISM, CCSP or CCSK.

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