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For Companies At a Glance
- Tasks: Support customers with complex cases and ensure their satisfaction through effective communication.
- Company: Join the UK's top independent provider of voice and connectivity services, constantly evolving and growing.
- Benefits: Enjoy 25 days holiday, professional development, and discounts at over 1,200 retailers.
- Why this job: Be part of a dynamic team that values your input and offers opportunities for personal growth.
- Qualifications: Problem-solving skills, attention to detail, and a proactive attitude are essential.
- Other info: Work in a supportive environment with a focus on customer experience and team collaboration.
The predicted salary is between 19200 - 24000 £ per year.
Company Description
Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.
Salary: Up to £24,000 DOE
Location: Nelson or Prudhoe
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)
Responsibilities:
- The ideal candidate will have exceptional attention to detail and ability to re-build customer confidence through effective communication, in order to support with complex cases.
- Identify root causes of dissatisfaction and provide feedback and suggest improvements.
- Providing knowledge support to DSD teams.
- Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution.
- Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions.
- Owning ‘new’ customers as a nursery function for 3 months: Quality checks for build/tariff/billing.
- Proactive review calls with new customers post-delivery of solution/services for understanding customer needs, i.e., training, snagging, billing set up.
- Transitioning customers into wider DSD teams, post nursery phase.
- Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
Qualifications:
- Ability to problem solve.
- Attention to detail.
- Experience of creating and owning working documents, e.g., issue log/service improvement work.
- A good knowledge of all Daisy products.
- A good knowledge of internal network and 3rd party suppliers.
- Ownership of issues to a resolution.
- Decision Making.
- Ability to prioritise workloads and work autonomously.
- Demonstrate an ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to a satisfactory conclusion.
- A ‘can do’ attitude with a flexible approach to work.
Additional Information:
What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer:
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you’re getting married.
DSD Customer Experience Executive employer: Daisy Communications
Contact Detail:
Daisy Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DSD Customer Experience Executive
✨Tip Number 1
Familiarise yourself with Daisy's products and services. Understanding the specifics of what we offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer escalations. Role-playing scenarios can help you feel more confident in managing objections and finding resolutions.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved complex issues. This will highlight your capability to take ownership and follow through.
✨Tip Number 4
Research common customer pain points in the telecom industry. Being able to discuss these during your interview will show that you understand the challenges our customers face and are ready to tackle them.
We think you need these skills to ace DSD Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the DSD Customer Experience Executive role. Emphasise your attention to detail, problem-solving abilities, and any experience with customer service or telecommunications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled customer escalations or improved processes in previous roles, demonstrating your ability to meet the job requirements.
Highlight Relevant Skills: In your application, clearly outline your skills related to communication, decision-making, and data analysis. These are crucial for the role, so provide examples of how you've used these skills effectively in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the DSD Customer Experience Executive position.
How to prepare for a job interview at Daisy Communications
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues. Highlight your ability to identify root causes and suggest improvements, as this is crucial for the DSD Customer Experience Executive role.
✨Demonstrate Attention to Detail
Since the job requires exceptional attention to detail, come ready to explain how you ensure accuracy in your work. You might want to share experiences where your meticulousness led to positive outcomes.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex cases or handling customer escalations.
✨Familiarise Yourself with Daisy Products
Having a good knowledge of Daisy's products and services will set you apart. Do some research beforehand and be ready to discuss how these offerings can benefit customers, showing your enthusiasm for the company.
