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- Tasks: Handle Ocean Freight shipments and provide top-notch customer service.
- Company: Join a leading Freight Forwarding and Logistics organisation.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Why this job: Be part of a dynamic team making waves in the logistics industry.
- Qualifications: Experience in Ocean Freight operations and a customer-focused mindset required.
- Other info: Monday to Friday role with opportunities for professional growth.
The predicted salary is between 35000 - 38000 £ per year.
Paying between £35,000 and £38,000 per year, depending on experience.
Monday to Friday, 9am 5:30pm.
Based in Nuneaton - Hybrid Working.
We are working with a leading Freight Forwarding and Logistics organisation who are seeking to recruit an experienced Ocean Freight Specialist to sit within their Customer Service team. This role requires a customer-orientated individual, with strong experience in Ocean Freight operations. The successful candidate will be required to handle Ocean Freight shipments for FCLs and LCLs.
Duties & Responsibilities Of The Ocean Freight Specialist:
- Responding to customer enquiries.
- Quoting customers and making bookings.
- Liaising with shipping lines.
- Arranging collections and deliveries.
- Managing customer expectations.
- Resolving any issues and answering queries.
- Participating in customer meetings and regular customer reviews.
- Monitoring profit post-shipment across all transport modes.
- Supporting the onboarding of new accounts.
This position requires an individual with a customer-focussed mindset, who has excellent knowledge of Ocean Freight operations. We are seeking an individual who has previous experience in handling Ocean Freight shipments.
Ocean Freight Specialist employer: FORGE
Contact Detail:
FORGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Freight Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in ocean freight. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the freight forwarding and logistics sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed ocean freight shipments in the past. Highlight your problem-solving skills and customer service experience, as these are crucial for the role.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their values, services, and recent developments. This will allow you to tailor your responses and show that you're genuinely interested in joining their team.
We think you need these skills to ace Ocean Freight Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Ocean Freight operations. Include specific examples of handling FCLs and LCLs, as well as any customer service achievements that demonstrate your ability to manage customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the logistics industry and your customer-oriented mindset. Mention your relevant experience and how it aligns with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and attention to detail. These are crucial for resolving issues and answering queries effectively in the Ocean Freight sector.
Prepare for Potential Questions: Think about common interview questions related to Ocean Freight operations and customer service. Prepare answers that reflect your experience and how you can contribute to the company's success.
How to prepare for a job interview at FORGE
✨Show Your Ocean Freight Knowledge
Make sure to brush up on your knowledge of Ocean Freight operations, including FCLs and LCLs. Be prepared to discuss specific examples from your past experience that demonstrate your expertise in handling shipments.
✨Demonstrate Customer Service Skills
Since this role is customer-oriented, think of scenarios where you successfully resolved customer issues or improved their experience. Highlight your communication skills and ability to manage expectations effectively.
✨Prepare for Common Questions
Anticipate questions related to quoting, booking, and liaising with shipping lines. Practise your responses to ensure you can articulate your thought process clearly and confidently during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s operations, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
