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- Tasks: Support Uber drivers by resolving queries and managing customer support tickets.
- Company: Join a dynamic team helping drivers access vehicle finance and rentals for Uber.
- Benefits: Enjoy a competitive salary, potential for growth, and a supportive work environment.
- Why this job: Make a real impact by helping people achieve car ownership and improve their lives.
- Qualifications: Friendly, detail-oriented, with good communication skills and some customer service experience.
- Other info: Opportunity to grow within a fast-paced, innovative company in the transport sector.
The predicted salary is between 22000 - 28000 £ per year.
Location: London
Salary: £22k – £28k
In the role of Customer Support Agent, you will oversee the operation of our client’s front-line customer support activity at our client's London office. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.
Your role encompasses:
- General Customer Service
- Answering inbound calls.
- Resolving customer queries or allocating to the responsible team member.
- Managing customer support tickets on CRM.
- Acting as a first point of escalation for any customer service complaints.
- Identifying, organising and communicating team workload for customer support team.
- Supporting the Ops Mgr & SMR Mgr by allocating outbound call requirements across the team.
- Generating customer contracts in rental/loan management systems as part of the customer sign up process.
- Ensuring all customer contracts are prepared and sent to customers alongside all vehicle documentation.
- Overseeing the fleet and customer administration activity this will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation.
Person requirements:
- Hard Working
- A friendly personality
- Good communication skills via email, phone, text, etc.
- A basic understanding of, and interest in, vehicles
- Strong attention to detail
- Team leader or supervisory experience (in a customer service role is preferred)
- Enjoy contributing to the team and growing with our company
- A good communicator, patient, understanding and genuinely enjoys helping customers.
- Good time management and multi-tasking skills.
Customer Service Advisor – For Uber Drivers employer: Recruitment Avenue
Contact Detail:
Recruitment Avenue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – For Uber Drivers
✨Tip Number 1
Familiarise yourself with the Uber platform and its services. Understanding how Uber operates will help you relate better to drivers and address their concerns effectively.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Being able to de-escalate situations and provide solutions will set you apart as a candidate.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed workloads or team tasks in previous roles. This will demonstrate your ability to handle the daily planning aspect of the job.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Customer Service Advisor – For Uber Drivers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've managed queries or complaints. Emphasise your communication skills and any supervisory experience you have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the challenges faced by Uber drivers and how your skills can help improve their experience.
Showcase Relevant Skills: Highlight specific skills that align with the job description, such as time management, attention to detail, and your ability to work in a team. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Recruitment Avenue
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've resolved customer queries or handled complaints effectively.
✨Demonstrate Team Leadership
Since the role involves managing a team, be prepared to discuss any supervisory experience you have. Talk about how you've motivated your team and allocated tasks to ensure smooth operations.
✨Express Your Interest in Vehicles
Given the nature of the job, showing a basic understanding and interest in vehicles can set you apart. Mention any relevant knowledge or experiences that relate to vehicle finance or rentals.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process.
