Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage helpdesk jobs, liaise with engineers, and handle calls and emails daily.
- Company: Join a leading construction contractor focused on maintenance in Rail, Health, and Education sectors.
- Benefits: Earn up to £28k plus a package and holiday perks.
- Why this job: Be part of a dynamic team that values initiative and exceptional customer service.
- Qualifications: Experience in planning, scheduling, and using CAFM systems is essential.
- Other info: We promote a diverse workforce and support personal growth.
The predicted salary is between 16800 - 19600 £ per year.
A construction contractor that provides planned and reactive maintenance in the Rail, Health and Education sectors, as well as performing small civil engineering works across the South and East of England, is currently recruiting for a Helpdesk Coordinator in their office in St Albans.
Helpdesk Coordinator will be responsible for:
- Managing incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking and signing off.
- Liaising with engineers and subcontractors throughout the day.
- Monitoring the CAFM system daily to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs.
- Handling incoming calls and making outgoing calls as required.
- Managing daily emails, personal and helpdesk mailbox, responding and actioning as required.
- Completing administration tasks including daily reporting and signing off work.
Helpdesk Coordinator will need:
- Experience with planning and scheduling of engineers.
- Knowledge of facilities maintenance.
- The ability to make decisions, take ownership and use initiative to resolve problems.
- Exceptional customer service and administration skills.
- Previous experience using a CAFM system.
Helpdesk Coordinator will be paid up to £28k + Package + Holiday.
We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential.
Helpdesk Coordinator employer: Tech-People
Contact Detail:
Tech-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role requires experience in using them. Consider taking a short online course or tutorial to boost your knowledge and confidence in using such software.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be liaising with engineers and subcontractors, practice clear communication and problem-solving techniques to demonstrate your ability to handle various situations effectively.
✨Tip Number 3
Network with professionals in the construction and facilities maintenance sectors. Attend local industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Helpdesk Coordinator position.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've successfully managed scheduling or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your relevant experience.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk coordination, facilities maintenance, and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Helpdesk Coordinator role. Mention your experience with CAFM systems and your ability to manage incoming jobs effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in previous roles. This will demonstrate your ability to take ownership and use initiative, which is crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tech-People
✨Know the CAFM System
Familiarise yourself with the Computer-Aided Facilities Management (CAFM) systems, as this role heavily relies on it. Be prepared to discuss your previous experience with such systems and how you have used them to manage helpdesk tasks effectively.
✨Demonstrate Customer Service Skills
Since exceptional customer service is crucial for this position, think of examples from your past roles where you successfully handled customer queries or complaints. Highlight your ability to communicate clearly and empathetically.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific instances where you took ownership of a problem and resolved it efficiently. This will demonstrate your initiative and decision-making skills, which are essential for a Helpdesk Coordinator.
✨Understand the Industry
Research the construction and facilities maintenance industry, particularly in relation to rail, health, and education sectors. Being knowledgeable about the company's operations and challenges will show your genuine interest in the role.
