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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join B&M, one of the UK's fastest-growing retailers with over 750 stores.
- Benefits: Enjoy job stability, career progression, 10% store discount, and exclusive colleague perks.
- Why this job: Be part of a fun, dynamic team with amazing growth opportunities and a commitment to your development.
- Qualifications: Experience managing a team in retail or hospitality, strong problem-solving skills, and a passion for service.
- Other info: Flexible working hours and a permanent 40-hour contract available.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further... We are currently recruiting for a Customer Service Manager to join our store team in Weston-Super-Mare, Somerset! This is a full time role and being flexible with your working pattern will be essential.
About the Role
As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers. You will also:
- Drive your team to deliver personable, polite and prompt service in the checkout area
- Act as a role model, displaying exceptional service to our customers
- Be highly visible and approachable to customers and your colleagues
- Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
- Ensure compliance of company stock control procedures within the appropriate timelines
- Ensure company property, cash and stock are secure at all times
- Play a vital part in continuing to make our stores a fun place to work!
This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you're looking to progress in your career, this could be the perfect opportunity for you!
About You
Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! It is essential that applicants have the following:
- Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
- Strong numerical and problem solving skills
- A flexible approach and a 'can do' attitude
- Great customer service skills, and the ability to drive your team to deliver amazing service too
- The ability to think on your feet
Why B&M?
B&M aren't just any retailer. We're one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it's not just our rapid expansion that sets us apart; it's our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down... there's never been a better time to join the team!
What We Offer:
- Job stability and a clear path for your career progression and internal development
- Amazing on the job training
- 10% store discount across all B&M & Heron Foods stores, with regular double discount events
- Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
- Wellbeing support & guidance through our Employee Assistance Programme
- A stable & permanent 40 hour contract
Ready to join the B&M journey and excel your career? Submit your application today! Our roles can fill up quickly, so at times we may need to close vacancies early. We would recommend submitting your interest as soon as possible to avoid any disappointment. B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Manager employer: BM Stores
Contact Detail:
BM Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with B&M's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills and ability to drive a team towards excellent customer service. Be ready to discuss specific situations where you made a positive impact.
✨Tip Number 3
Demonstrate your flexibility and problem-solving abilities by thinking of scenarios where you successfully adapted to changes or resolved issues in a fast-paced environment. This will show that you can thrive under pressure.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and delivering excellent customer service. Use specific examples from your previous roles that demonstrate your leadership skills and ability to drive a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention why you are interested in the Customer Service Manager position at B&M and how your skills align with their requirements.
Highlight Relevant Experience: In your application, emphasise any experience you have in fast-paced retail or hospitality environments. Discuss your problem-solving skills and how you've successfully managed teams in the past.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. B&M values driven team players, so make sure your personality shines through in your writing.
How to prepare for a job interview at BM Stores
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, highlighting how you motivated and developed your colleagues to deliver exceptional service.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare examples of how you've handled challenging situations in the past, particularly in fast-paced environments, and how you resolved them effectively.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering fantastic customer service, be ready to share your philosophy on customer service. Discuss specific instances where you went above and beyond to ensure customer satisfaction.
✨Be Flexible and Adaptable
The job requires a flexible approach to working patterns. During the interview, express your willingness to adapt to changing circumstances and demonstrate how you've successfully managed flexibility in previous roles.
