Service Manager

Social network you want to login/join with: Job Title: Service Manager Location: Stratford-upon-Avon Salary: £35,000 – £45,000 DOE Your New Company My client, a family-owned business delivering exceptional end-to-end solutions across Agriculture, Groundcare, Commercial Vehicles, and Event Hire, is seeking a dedicated and experienced Service Manager to lead our busy service department in the Stratford-upon-Avon area. The Role As Service Manager, you will be responsible for overseeing all operational aspects of our service department, managing a team of skilled engineers, and ensuring the highest standard of service delivery for our valued customers. Key Responsibilities: Lead, organise, and support a team of engineers and workshop staff Coordinate with the parts department and other internal teams to ensure efficient operations Manage engineer call-outs and workload allocation to maintain excellent customer service Build and nurture relationships with customers, providing clear communication and consistent follow-ups Oversee workshop performance, efficiency, and time management The Ideal Candidate Will Have: Previous experience as a Service Manager within agricultural or similar machinery sectors OR be a highly experienced Engineer ready to step into a leadership role Strong understanding of machinery and the seasonal pressures in the agricultural industry Excellent communication skills with the ability to engage engineers and customers alike The ability to work under pressure and to tight deadlines in a fast-paced environment What We Offer: Competitive salary: £35,000 – £45,000 (DOE) Company vehicle provided Working hours: Monday to Friday, 8:00am – 5:30pm (Some Saturday mornings required during busy periods) Holiday: 24 days annual leave + bank holidays Pension Ongoing training and development opportunities #J-18808-Ljbffr