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For Companies At a Glance
- Tasks: Lead a team of engineers and ensure top-notch service delivery.
- Company: Join a family-owned business excelling in Agriculture and Event Hire.
- Benefits: Enjoy a competitive salary, company vehicle, and 24 days holiday.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Experience as a Service Manager or a skilled Engineer ready for leadership.
- Other info: Monday to Friday hours with some Saturday mornings during busy times.
The predicted salary is between 35000 - 45000 £ per year.
Location: Stratford-upon-Avon
Salary: £35,000 - £45,000 DOE
Your New Company
My client, a family-owned business delivering exceptional end-to-end solutions across Agriculture, Groundcare, Commercial Vehicles, and Event Hire, is seeking a dedicated and experienced Service Manager to lead our busy service department in the Stratford-upon-Avon area.
The Role
As Service Manager, you will be responsible for overseeing all operational aspects of our service department, managing a team of skilled engineers, and ensuring the highest standard of service delivery for our valued customers.
Key Responsibilities:
- Lead, organise, and support a team of engineers and workshop staff
- Coordinate with the parts department and other internal teams to ensure efficient operations
- Manage engineer call-outs and workload allocation to maintain excellent customer service
- Build and nurture relationships with customers, providing clear communication and consistent follow-ups
- Oversee workshop performance, efficiency, and time management
The Ideal Candidate Will Have:
- Previous experience as a Service Manager within agricultural or similar machinery sectors OR be a highly experienced Engineer ready to step into a leadership role
- Strong understanding of machinery and the seasonal pressures in the agricultural industry
- Excellent communication skills with the ability to engage engineers and customers alike
- The ability to work under pressure and to tight deadlines in a fast-paced environment
What We Offer:
- Competitive salary: £35,000 – £45,000 (DOE)
- Company vehicle provided
- Working hours: Monday to Friday, 8:00am – 5:30pm (Some Saturday mornings required during busy periods)
- Holiday: 24 days annual leave + bank holidays
- Pension
- Ongoing training and development opportunities
Service Manager employer: Kemp Recruitment
Contact Detail:
Kemp Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network with professionals in the agricultural machinery sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the company thoroughly. Understand their values, mission, and the specific services they offer. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams. Think of examples from your past experiences where you successfully led a team or improved service delivery, as this will be crucial for the Service Manager role.
✨Tip Number 4
Showcase your problem-solving skills. Be ready to share specific instances where you resolved customer issues or improved operational efficiency, as these are key aspects of the Service Manager position.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Manager or in a similar role. Emphasise your leadership skills, understanding of machinery, and any previous achievements in customer service.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background aligns with their needs and showcase your passion for the agricultural industry.
Highlight Relevant Skills: In your application, focus on skills such as team management, communication, and problem-solving. Provide examples of how you've successfully managed teams and improved service delivery in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kemp Recruitment
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of engineers. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you motivated your team or improved service delivery.
✨Demonstrate Industry Knowledge
Familiarise yourself with the agricultural machinery sector and its seasonal pressures. During the interview, share your insights on how these factors impact service management and customer satisfaction. This will show that you understand the unique challenges of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to manage engineer workloads or handle customer complaints. Think through your responses and consider how you would ensure excellent service delivery in challenging situations.
✨Emphasise Communication Skills
Strong communication is key in this role. Be ready to discuss how you build relationships with both customers and your team. Provide examples of how you've effectively communicated complex information or resolved conflicts in the past.
