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- Tasks: Guide innovative companies in product development and provide expert customer support.
- Company: Aha! is the leading product development software, empowering over 1 million product builders.
- Benefits: Enjoy competitive salaries, profit sharing, health plans, generous leave, and education stipends.
- Why this job: Join a fully remote, high-growth company focused on collaboration and social responsibility.
- Qualifications: 6+ years in product management with strong communication and problem-solving skills required.
- Other info: Mentorship opportunities and a chance to influence product strategies.
The predicted salary is between 48000 - 80000 £ per year.
We are seeking a Senior Product Success Manager to work directly with our customers, providing expert support and guidance. Product management experience is essential, and a preference for working closely with customers over defining requirements and guiding development is required. Our customers rely on your expertise for their success.
Aha! is the world's #1 product development software, helping over 1 million product builders turn strategy into action. Our suite includes Aha! Roadmaps, Discovery, Ideas, Whiteboards, Knowledge, Teamwork, and Develop. We are a high-growth, self-funded, profitable, fully remote SaaS company committed to the Bootstrap Movement and social responsibility.
Our Team and Culture
- We serve innovative companies building revolutionary products.
- We are experts in product development and value-driven.
- We respond quickly to customer needs.
- We focus on value exchange without salespeople.
- We promote collaboration and clear communication via Slack and Zoom.
Customer Focus
Our customers are leading companies creating new experiences, requiring expertise in various development methodologies like Agile, Scrum, Kanban, and hybrid approaches. We internalize their workflows to guide them effectively and continuously learn from them.
Candidate Requirements
- Ideal candidates will have 6+ years of experience in product management or related roles at growing tech companies.
- Be skilled in launching new functionalities and influencing go-to-market strategies.
- Have experience with complex software applications and workflows.
- Be capable of clear, instructive communication and independent problem-solving.
Key Responsibilities
- Guide large, innovative organizations in product development and innovation.
- Provide responsive, framework-based customer support.
- Assist customers from demo to subscription, navigating procurement and legal processes.
- Share best practices for strategy, idea capture, prioritization, and roadmapping.
- Support integration of Aha! with customer tools.
- Gather and communicate customer feedback internally.
- Test new product features as needed.
- Mentor team members in demos, best practices, and integrations.
Benefits and Compensation
We offer competitive salaries ($100,000–$170,000 in the U.S.), profit sharing, comprehensive health plans, generous paid time off, parental and care leave, education stipends, and volunteer opportunities. Benefits are extended to international teammates where possible.
Additional Details
- Seniority level: Mid-Senior
- Employment type: Full-time
- Job function: Product Management and Marketing
- Industry: Software Development
Sr. Product Success Manager (for product managers who want to guide other product teams) employer: Aha!
Contact Detail:
Aha! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Product Success Manager (for product managers who want to guide other product teams)
✨Tip Number 1
Familiarise yourself with Aha!'s product suite and understand how each tool contributes to product development. This knowledge will help you demonstrate your expertise during discussions and show that you're genuinely interested in their offerings.
✨Tip Number 2
Network with current or former employees of Aha! on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully guided teams or customers through product development challenges. Highlighting these instances will showcase your ability to provide expert support.
✨Tip Number 4
Stay updated on the latest trends in product management methodologies like Agile and Scrum. Being able to speak knowledgeably about these approaches will demonstrate your commitment to continuous learning and your readiness to guide others effectively.
We think you need these skills to ace Sr. Product Success Manager (for product managers who want to guide other product teams)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your product management experience, especially any roles where you've guided other teams or worked closely with customers. Use specific examples that demonstrate your ability to influence go-to-market strategies and launch new functionalities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for product success and customer support. Mention how your experience aligns with Aha!'s focus on collaboration and clear communication. Share a brief story about a time you successfully guided a team or customer through a complex process.
Showcase Relevant Skills: Highlight your familiarity with various development methodologies like Agile, Scrum, and Kanban. Provide examples of how you've applied these methodologies in past roles to enhance product development and customer satisfaction.
Prepare for the Interview: If selected for an interview, be ready to discuss your approach to customer support and how you would guide large organizations in product development. Think of specific scenarios where you've had to solve problems independently and communicate effectively with stakeholders.
How to prepare for a job interview at Aha!
✨Showcase Your Product Management Experience
Make sure to highlight your 6+ years of product management experience during the interview. Discuss specific projects where you successfully launched new functionalities and influenced go-to-market strategies, as this will demonstrate your capability to guide other product teams.
✨Emphasise Customer-Centric Approach
Since the role focuses on providing expert support to customers, be prepared to discuss how you've previously worked closely with clients. Share examples of how you’ve internalised their workflows and provided tailored guidance to ensure their success.
✨Demonstrate Clear Communication Skills
Effective communication is key in this role. Practice articulating complex ideas clearly and concisely. You might want to prepare a few scenarios where you had to explain intricate concepts to non-technical stakeholders, showcasing your ability to simplify information.
✨Familiarise Yourself with Agile Methodologies
Given that Aha! works with various development methodologies like Agile, Scrum, and Kanban, brush up on these frameworks. Be ready to discuss how you’ve applied them in past roles and how they can benefit the customers you’ll be supporting.
