Business Service Manager

Job Description We have an incredible opportunity to join Phoenix Group as a Business Service Manager within our Service Operations team in Technical Service Operations. Job Details Type: Permanent Location: Based in Birmingham, Telford, London, or Edinburgh with hybrid working arrangements. Flexible Working: Options for part-time, job-share, and other flexible arrangements. Details discussed during recruitment. Closing Date: 06/06/25 Salary & Benefits: £55,100 – £70,000 + 16% bonus (up to 32%), private medical cover, 38 days annual leave, pension, life assurance, career breaks, income protection, volunteering days, and more. About Phoenix Group We are the UK’s largest long-term savings and retirement business, serving around 1 in 5 UK pensions. As a FTSE 100 company, we are committed to sustainability and transitioning to net zero by 2050. The Role The Business Service Manager oversees the delivery and management of IT applications and services supporting business operations, acting as a bridge between IT and business units to ensure alignment and value delivery. Key Responsibilities Business Relationship Management: Maintain relationships with business stakeholders, manage escalations, participate in audits, and communicate outages and service variances. IT Service Alignment and Delivery: Ensure IT services meet business objectives, monitor performance, and manage SLAs. Stakeholder Engagement: Serve as a trusted advisor on IT capabilities and solutions. Risk and Issue Management: Identify and resolve risks and escalated issues in IT Service Operations. What We Are Looking For Knowledge of the ITIL Framework. Experience as a Business Service Manager, particularly in IT Service Management. Ability to translate complex IT concepts into understandable business language. Experience managing complex IT incidents. Proven experience representing IT to stakeholders. Our Commitment We value diversity and welcome applicants from all backgrounds. If you need adjustments during recruitment, please let us know. Learn More Candidate Guide Contact Us #J-18808-Ljbffr