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For Companies At a Glance
- Tasks: Lead a team, organise routes, manage drivers, and enhance customer service.
- Company: Join Rentokil Initial, a global leader in pest control and hygiene services.
- Benefits: Enjoy competitive salary, bonuses, healthcare options, and exciting discounts.
- Why this job: Make a difference while developing your leadership skills in a supportive environment.
- Qualifications: Must have a full UK driving licence and demonstrated leadership experience.
- Other info: Flexible working patterns and opportunities for career growth await you!
The predicted salary is between 25810 - 27250 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Service Team Leader to join our dedicated team at the Birmingham branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £25810 per annum. Expected OTE: £27250 per annum, with bonus and commission schemes available.
- Benefits: Uniform and RI Rewards.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Service Team Leader Role
As a Service Team Leader, you will support the branches' operations and organise the Service Driving team. Key responsibilities include:
- Planning and organising routes for our drivers.
- Organising the fleet of vehicles we have.
- Managing a certain number of drivers within the branch.
- Dealing with customer complaints and queries.
- Identifying ways to improve the quality and efficiency of customer service.
- Providing support and development for colleagues in the branch.
- Keeping relevant documentation up to date including vehicle information.
- On occasions, you may need to cover driving routes.
Requirements
- Full UK driving licence held for more than two years, with no more than six penalty points.
- Have demonstrated leadership skills in a working environment.
- Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment.
- Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on.
- Demonstrate excellent customer service and communication skills.
- Flexibility with working patterns to support business needs.
- Ability to use own initiative and have a positive ‘can do' attitude.
- Pride in the job you do.
- You may be required to pass a DBS check depending on the role you have applied for.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting 'People First'
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Service Team Leader employer: Rentokil Initial Careers
Contact Detail:
Rentokil Initial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Team Leader. Understanding how to plan and organise routes for drivers, manage a fleet of vehicles, and handle customer complaints will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples from your past experiences. Think about times when you've successfully led a team or improved service delivery, as these stories will resonate well with our hiring managers.
✨Tip Number 3
Demonstrate your adaptability by discussing how you've thrived in fast-paced environments. Highlighting your ability to adjust quickly to changes will show that you're ready for the dynamic nature of this role.
✨Tip Number 4
Research Rentokil Initial's values and commitment to customer service. Being able to articulate how your personal values align with ours will help you stand out as a candidate who truly fits into our company culture.
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Service Team Leader position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Leadership Experience: Emphasise any previous leadership roles or experiences in your CV and cover letter. Provide specific examples of how you have developed staff or improved customer service in past positions.
Showcase Customer Service Skills: Since excellent customer service is a key part of this role, include examples in your application that demonstrate your ability to handle complaints and queries effectively.
Tailor Your Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work for Rentokil Initial and how you can contribute to their mission of putting 'People First'.
How to prepare for a job interview at Rentokil Initial Careers
✨Showcase Your Leadership Skills
As a Service Team Leader, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully led a team or managed a project, highlighting how you motivated others and resolved conflicts.
✨Emphasise Customer Service Experience
Since the role involves dealing with customer complaints and queries, be ready to discuss your customer service experience. Share specific instances where you turned a negative situation into a positive outcome, showcasing your problem-solving skills.
✨Demonstrate Adaptability
The job requires working in a fast-paced environment, so it's important to show that you can adapt quickly to changes. Prepare to discuss times when you had to adjust your plans or approach on the fly and how you handled those situations.
✨Ask Insightful Questions
At the end of the interview, asking thoughtful questions can set you apart. Inquire about the team's current challenges, opportunities for professional development, or how success is measured in the role. This shows your genuine interest in the position and the company.
