Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and oversee freight operations to boost efficiency and profits.
- Company: Join Aramex, a leader in logistics and supply chain solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Bachelor’s degree and 3-5 years in air freight forwarding required.
- Other info: Ideal for those passionate about logistics and customer service.
The predicted salary is between 36000 - 60000 £ per year.
The Freight Operation Manager will provide customer management teams with the best solutions that can increase product revenues and profits while enhancing freight product operations, efficiency, and reducing costs. You will be the primary contact for clients regarding freight inquiries, maintaining strong relationships and delivering tailored solutions. You will procure competitive rates, manage shipments, and support sales efforts.
Responsibilities
- Cultivate and nurture strong relationships with clients to foster loyalty and retention.
- Negotiate competitive rates with carriers, agents, and offices to secure the best pricing for clients.
- Exceed freight targets through proactive management and strategic initiatives.
- Provide market data to the Station Manager and Customer Management Teams (CMT), including competition, projects, and profitability reports.
- Conduct training for CMTs and new hires to improve product awareness and selling effectiveness.
- Identify high-potential employees and propose career development plans.
- Facilitate communication between CMTs and Operations teams.
- Assist CMTs in resolving operational issues.
- Share updated sales and pricing lists with CMTs and ensure compliance.
- Support shipments requiring special shipping requirements.
- Report product status to the country manager monthly.
- Visit customers with CMTs and offer solutions for their projects.
- Participate in product exhibitions and events.
- Approve Amendment Request Notices (ARNs).
- Provide rates for tenders and support CMTs in customizing offers.
- Communicate new campaigns and share discount rates with CMTs.
- Adhere to HSSE, compliance, and sustainability policies.
Job Requirements - Experience and Education
- Bachelor’s degree in supply chain management, logistics, business administration, or related fields.
- 3-5 years of relevant experience in air freight forwarding, with knowledge of global trade lanes.
- Experience in customer service and managing key clients.
- Familiarity with CargoWise is preferred.
- Proficiency in Microsoft Office applications.
- Excellent written communication skills.
Leadership Behaviors
- Building outstanding teams
- Setting a clear direction
- Simplification
- Collaboration & breaking silos
- Execution & accountability
- Growth mindset, innovation, inclusion
Skills
- Interpersonal skills
- Teamwork
- Adaptability
- Resilience
- Problem solving
- Leadership
- Time management
- Decision making
- Negotiation
- Coaching
- Critical thinking
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Supply Chain
- Industries: Transportation, Logistics, Supply Chain and Storage
Freight Operations Manager employer: Aramex
Contact Detail:
Aramex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in freight operations and logistics. Understanding current market dynamics will not only help you in interviews but also demonstrate your commitment to staying informed in this fast-paced industry.
✨Tip Number 2
Network with professionals in the logistics and supply chain sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Aramex.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and negotiated rates in your previous roles. Being able to share concrete achievements will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by discussing any experience you have in training or mentoring team members. Highlighting your ability to develop others will resonate well with the expectations for this role.
We think you need these skills to ace Freight Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight operations and customer management. Use keywords from the job description, such as 'negotiating competitive rates' and 'managing shipments', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the freight industry and your ability to build strong client relationships. Mention specific examples of how you've exceeded targets or improved operational efficiency in previous roles.
Highlight Relevant Skills: Emphasise your interpersonal skills, problem-solving abilities, and leadership experience in your application. These are crucial for the Freight Operations Manager role, so provide concrete examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially since excellent written communication skills are a requirement for this position.
How to prepare for a job interview at Aramex
✨Know Your Freight Operations
Make sure you have a solid understanding of freight operations and logistics. Brush up on key concepts like air freight forwarding, global trade lanes, and the specific challenges faced in the industry. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Relationship-Building Skills
Since maintaining strong client relationships is crucial for this role, be prepared to discuss your experience in customer service and how you've successfully nurtured client loyalty in the past. Share specific examples that highlight your interpersonal skills and ability to resolve issues.
✨Prepare for Negotiation Scenarios
Negotiating competitive rates is a key responsibility of the Freight Operations Manager. Think of past experiences where you successfully negotiated terms or resolved conflicts. Be ready to discuss your approach and the outcomes, as this will showcase your negotiation skills.
✨Demonstrate Leadership and Teamwork
This role requires collaboration with various teams, so be prepared to talk about your leadership style and how you foster teamwork. Discuss any training or mentoring experiences you've had, as well as how you handle challenges within a team setting.
