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- Tasks: Be the friendly voice of Mercedes-Benz, helping customers with their enquiries over the phone.
- Company: Join the dynamic team at Mercedes-Benz of Dartford & Bromley, a leader in luxury automotive service.
- Benefits: Enjoy competitive pay, exclusive discounts, and comprehensive training in a supportive workplace.
- Why this job: Build your customer service career while representing a prestigious brand and making a real impact.
- Qualifications: Previous customer service experience is needed; passion and a positive attitude are essential.
- Other info: Flexible shifts available, including weekends, with opportunities for progression within the company.
The predicted salary is between 24000 - 36000 £ per year.
Mercedes-Benz of Dartford & Bromley are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist. The role involves working 40 hrs per week, with shift patterns including 8am-5pm, 9am-6pm, 9.30am-6.30pm, Monday to Friday. Some weekend shifts are also available, typically 1 in 6, from 8am-5pm on Saturday and 10am-5pm on Sunday.
If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.
Deliver Exceptional Customer Service:As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. Your communication skills will support customers with their enquiries, ensuring they receive the highest level of care from their first interaction.
Who We Are Looking For:- Excellent verbal communication skills, capable of engaging and reassuring customers from diverse backgrounds.
- Strong listening skills and attention to detail when recording information.
- Positive, empathetic, and patient manner, especially during busy periods.
- Passion for delivering high-quality customer service experiences.
- Ability to work efficiently both independently and as part of a team.
- Confident in using phone systems and customer database tools (CRM).
- Previous customer service experience is required, but not necessarily in the automotive industry; training will be provided.
- Flexible, proactive attitude and eagerness to learn about new products, services, and processes.
- Handle incoming general enquiry calls courteously, efficiently, and professionally.
- Accurately record, transfer, and follow up on customer enquiries.
- Stay updated on Mercedes-Benz products, services, and dealership promotions to provide accurate information.
- Uphold Mercedes-Benz values of customer focus, integrity, and professionalism.
- Natural enthusiasm and courtesy when engaging with customers over the phone.
- Ability to multitask while maintaining accuracy and a positive attitude.
- Team-oriented mindset, supporting colleagues and fostering an inclusive environment.
- Reliable organisational skills and a commitment to confidentiality and data protection.
- Enjoy being a brand ambassador for a global luxury brand.
- Competitive salary
- Comprehensive training
- Pension scheme and life assurance
- Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and partner retailers
- Employee Assistance Programme and wellbeing support
- Supportive, inclusive workplace with development opportunities
- Potential for progression within Hedin Automotive and the wider Mercedes-Benz network
If you are committed to making a positive impression with every customer interaction and wish to develop your career in a vibrant Mercedes-Benz dealership, we would love to hear from you.
Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all backgrounds and abilities. All employment offers are subject to pre-employment checks, including right to work, references, and criminal record checks.
Telephone Customer Support Specialist - Mercedes-Benz employer: Hedin Automotive London Ltd
Contact Detail:
Hedin Automotive London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Support Specialist - Mercedes-Benz
✨Tip Number 1
Familiarise yourself with Mercedes-Benz products and services. This knowledge will not only help you answer customer queries more effectively but also demonstrate your enthusiasm for the brand during any interactions.
✨Tip Number 2
Practice your verbal communication skills. Since this role heavily relies on telephone interactions, consider role-playing scenarios with friends or family to enhance your ability to engage and reassure customers.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will highlight your problem-solving skills and your commitment to delivering exceptional service.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to learn. The role requires adapting to various shift patterns and being proactive about understanding new products, so emphasise your adaptability during conversations.
We think you need these skills to ace Telephone Customer Support Specialist - Mercedes-Benz
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Telephone Customer Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Emphasise your communication skills, attention to detail, and any relevant achievements that demonstrate your ability to provide excellent customer care.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Mercedes-Benz brand. Use specific examples from your past experiences to illustrate your customer service skills and how you embody the qualities they are looking for.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hedin Automotive London Ltd
✨Showcase Your Communication Skills
As a Telephone Customer Support Specialist, your verbal communication is key. Practice speaking clearly and confidently, and be prepared to demonstrate how you can engage with customers warmly and professionally during the interview.
✨Demonstrate Empathy and Patience
The role requires a positive and empathetic approach, especially during busy periods. Think of examples from your past experiences where you handled challenging customer interactions with patience and understanding, and be ready to share these during the interview.
✨Familiarise Yourself with Mercedes-Benz Products
Knowledge about the brand and its offerings will set you apart. Take some time to research Mercedes-Benz products, services, and any current promotions. This will not only show your enthusiasm but also your commitment to providing accurate information to customers.
✨Highlight Your Team Spirit
Being a team player is essential in this role. Prepare to discuss how you've supported colleagues in previous jobs and how you foster an inclusive environment. This will demonstrate that you can contribute positively to the team dynamic at Mercedes-Benz.
