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For Companies At a Glance
- Tasks: Lead the learner journey, ensuring satisfaction and career outcomes for students.
- Company: Join FourthRev, a pioneering EdTech company transforming education and career pathways.
- Benefits: Enjoy remote work, flexible culture, and opportunities for innovation and impact.
- Why this job: Be part of a mission-driven team focused on empowering learners and shaping their futures.
- Qualifications: Experience in student success leadership and learner journey design is essential.
- Other info: This role starts in June 2025; perfect for those passionate about education.
The predicted salary is between 36000 - 60000 £ per year.
FourthRev is seeking an experienced and strategic Programme Success & Learner Insights Officer to spearhead innovation and ensure excellence across the learner journey for our expanding Career Accelerator portfolio. This role suits someone who thrives in dynamic environments, can effectively scale systems and services, and adopts a careers-first approach to student success. You will lead a high-performing team and be responsible for the entire learner journey—from onboarding to completion—with a focus on satisfaction, engagement, and career outcomes. Your work will influence our student support model and the broader philosophy of FourthRev's transformative education approach.
Your Mission
- Deliver strategic leadership in designing and scaling the learner experience
- Oversee student satisfaction and retention metrics
- Foster a culture of continuous improvement and impact
- Launch scalable models for new programmes and learner personas
This role is central to ensuring learners feel supported, empowered, and equipped to achieve meaningful outcomes.
What You'll Do
- Own and Drive the Careers-First Learner Journey Strategy
- Champion Learner Outcomes, Satisfaction, and Metrics
- Drive Innovation and Operational Excellence in New Programme Launches
- Lead, coach, and develop a high-performing Student Success Team
- Manage and develop the team to deliver impactful, learner-centred experiences
- Foster a performance-driven, outcomes-focused culture
- Act as escalation point for complex learner cases
- Refine and scale systems to enhance student support operations
- Build team capability aligned with evolving models and learner needs
- Lead delivery of learner journeys across Career Accelerators
- Focus on onboarding, orientation, and progression strategies
- Collaborate with Product teams to align support with programme design
- Develop learner-facing assets, content, and engagement initiatives
- Define and track OKRs/KPIs related to satisfaction, retention, and outcomes
- Analyze learner data and feedback to inform improvements
- Lead reporting and cross-functional accountability
- Design interventions to address learner blockers
- Oversee success strategies for new programme launches
- Build readiness frameworks for launch and learner personas
- Establish feedback loops for continuous improvement
- Create templates, playbooks, and scalable infrastructure for rollout
Requirements
- Substantial experience in student success leadership within EdTech or Higher Education
- Expertise in learner journey design, community building, and service delivery
- Experience handling sensitive cases with confidentiality and empathy
- Proven success in developing scalable student support systems
- Strong analytical skills and decision-making capabilities
- Confidence managing risk and ambiguity
- Passion for student success and career outcomes
Desirable:
- Experience with postgraduate or mid-career professionals
- Knowledge of digital skills industries
- Coaching certification or relevant training
- Project management experience
Benefits
Join FourthRev to help shape the future of education and work. Enjoy a remote-first, flexible culture that values collaboration, innovation, and meaningful impact.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
Programme Success & Learner Insights Officer (Digital learning & EdTech employer: RS Consult
Contact Detail:
RS Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Success & Learner Insights Officer (Digital learning & EdTech
✨Tip Number 1
Familiarise yourself with the latest trends in digital learning and EdTech. Understanding the current landscape will help you speak confidently about how you can contribute to FourthRev's mission and enhance the learner journey.
✨Tip Number 2
Network with professionals in the EdTech space, especially those involved in student success roles. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific metrics and outcomes you've achieved in previous roles. Being able to quantify your impact on student satisfaction and retention will demonstrate your capability to drive results at FourthRev.
✨Tip Number 4
Showcase your leadership style and how you foster a culture of continuous improvement. Be ready to share examples of how you've developed teams and implemented scalable systems that enhance the learner experience.
We think you need these skills to ace Programme Success & Learner Insights Officer (Digital learning & EdTech
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Programme Success & Learner Insights Officer position. Identify key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in EdTech or student success leadership. Emphasise your achievements in learner journey design and any metrics you've improved in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for student success and your strategic approach to enhancing learner experiences. Use specific examples from your past work to demonstrate your capabilities.
Highlight Analytical Skills: Since the role requires strong analytical skills, make sure to include examples of how you've used data to inform decisions or improve processes in your previous positions. This will show your ability to drive innovation and operational excellence.
How to prepare for a job interview at RS Consult
✨Understand the Learner Journey
Familiarise yourself with the entire learner journey from onboarding to completion. Be prepared to discuss how you would enhance student satisfaction and engagement at each stage.
✨Showcase Your Leadership Skills
Highlight your experience in leading high-performing teams. Share specific examples of how you've coached and developed team members to achieve impactful, learner-centred experiences.
✨Demonstrate Analytical Thinking
Be ready to discuss how you analyse learner data and feedback to inform improvements. Prepare examples of how you've used metrics to drive innovation and operational excellence in previous roles.
✨Emphasise Continuous Improvement
Talk about your approach to fostering a culture of continuous improvement. Discuss any frameworks or strategies you've implemented to ensure ongoing enhancement of student support systems.
