Helpline Night Adviser

Helpline Night Adviser

Our client is looking to recruit Helpline Advisers to provide individually tailored crisis prevention advice and guidance to young people and those who are concerned for them via their helpline and deliver crisis prevention training online and in community settings across the UK.

What you will do:

• Work as part of a team providing crisis prevention support to a range of clients via multichannel communication platforms.
• Work on a 7-day shift system.
• Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
• Maintain accurate records and input data monitoring into the data base system.
• Participate in clinical supervision and reflective practise.
• Provide training, mentoring and coaching to new recruits.

To be successful in this role you will have:

• a degree or professional qualification in Health or Social Care, Community Work or a related discipline
• previous experience of working in an advisory capacity in crisis prevention or mental health
• a proven record of working directly with vulnerable young people
• experience of providing advice and guidance via multiple communication channels
• the ability to empathise, support and build rapport with suicidal p…