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- Tasks: Lead tech operations for an exciting dining and entertainment venue.
- Company: Join TOCA Social, the first venue blending football with dining and fun!
- Benefits: Enjoy competitive pay, free games, discounts, and great career growth.
- Why this job: Be part of a vibrant team transforming guest experiences in a unique setting.
- Qualifications: 5+ years in hospitality tech management; expertise in guest-facing systems required.
- Other info: Hands-on role with opportunities for international travel and new venue openings.
The predicted salary is between 48000 - 72000 £ per year.
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!
Role Overview
The Head of Venue Technology owns the end-to-end operation, optimisation, and future growth of guest-facing and operational systems within TOCA Social venues. Working closely with General Managers, Venue Operations, the Techspert team, IT & IS Systems, and key external providers, this role ensures our technology — from game boxes to teammate hardware — delivers seamless uptime, elevates the guest journey, drives revenue, and supports operational excellence. This is a hands-on, global role. Initial focus will be on supporting The O2, Birmingham, and Westfield White City, followed by Paris and Dallas as part of our expansion.
Role Scope & Responsibilities:
- Guest-Facing Technology & Tech Stack
- Oversee all key systems including:
- Teammate hardware (handheld devices, PDQs, radios, CCTV, door access)
- Core tech stack (booking system, EPOS, stock management systems)
- Guest-facing tech (totems, leaderboards, guest screens, external screens)
- AV systems, DJ/event setups, photobooths
- Conduct regular venue tech audits to assess system performance and pre-empt issues.
- Prioritise rapid fault resolution to minimise disruption.
- Implement preventative maintenance schedules and clear escalation frameworks.
- Proactive Maintenance: Regularly inspect and test gaming equipment and hardware to ensure functionality and longevity.
- Reactive Support: Rapidly diagnose and fix any technical issues to maintain gameplay experience.
- Team Upskilling: Train and support venue teams to handle basic tech issues confidently and independently.
- Guest Experience: Be a visible, tech-savvy presence in venues, supporting guests directly and escalating larger issues as needed.
- Act as a daily technology partner to Operations, General Managers and venue teams to support operational excellence.
- Participate in operational leadership meetings to share tech insights and align on priorities.
- Lead and manage the Techspert team to ensure game box reliability and consistent guest delivery.
- Monitor evolving guest experience and hospitality tech trends, recommending improvements where appropriate.
- Ensure all venue systems are well-integrated to reduce manual workarounds and complexity.
- Build strong relationships with third-party suppliers (e.g. Tevalis, SevenRooms, Dojo), ensuring strong service levels, roadmap visibility, and escalation paths.
- Lead quarterly reviews with key tech partners to track performance and drive partnership growth.
- Test and evaluate new tools or systems for potential rollout across the estate.
- Partner with Property and Project teams to scope and deliver venue tech solutions on time and to budget.
- Implement venue-specific tech fit-outs aligned to TOCA Social’s brand and operational standards.
- Develop clear training guides and handover materials for new openings.
- Deliver hands-on training and onboarding to ensure venue teams are confident and capable from day one.
Qualifications & Experience:
- 5+ years’ experience managing hospitality, leisure, or retail technology across multi-site environments.
- Expertise in guest-facing systems such as EPOS (Tevalis preferred), booking CRM (SevenRooms ideal), payment systems (Dojo), inventory management (Market Man), and AV integration.
- Strong operational mindset with proven experience maintaining uptime-critical technology environments.
- Exceptional organisational skills with experience implementing ticketing/reporting tools and performance metrics.
- Outstanding relationship management skills – capable of influencing GMs, suppliers, and cross-functional teams.
- Calm and solution-oriented under pressure.
- Able to travel internationally for venue support and openings as needed.
Benefits:
- You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Competitive salary
- Complimentary TOCA games!
- Huge discounts on our F&B
- Free meal whilst on shift
- Local retail & hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Great progression opportunities as we expand!
Head of Venue Technology employer: TOCA Social
Contact Detail:
TOCA Social Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Venue Technology
✨Tip Number 1
Familiarise yourself with the latest trends in hospitality technology. Understanding systems like EPOS, booking CRMs, and AV integration will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the hospitality and tech sectors. Attend industry events or join online forums to connect with others who might have insights into TOCA Social or similar companies.
✨Tip Number 3
Prepare to discuss your experience with multi-site technology management. Be ready to share specific examples of how you've maintained uptime-critical environments and resolved technical issues quickly.
✨Tip Number 4
Showcase your leadership skills by discussing how you've trained teams in tech-related tasks. Highlighting your ability to empower others will resonate well with the collaborative nature of the role.
We think you need these skills to ace Head of Venue Technology
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing technology within hospitality or leisure environments. Focus on your achievements in optimising guest-facing systems and maintaining uptime-critical technology.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and TOCA Social's innovative concept. Mention specific examples of how you've successfully managed technology projects and improved guest experiences in previous roles.
Showcase Your Technical Skills: Clearly outline your expertise with guest-facing systems like EPOS, booking CRMs, and AV integration. Provide examples of how you've implemented these technologies to enhance operational excellence.
Demonstrate Leadership Experience: Highlight any leadership roles you've held, especially those involving cross-functional teams. Discuss how you've trained and supported teams in handling tech issues, showcasing your ability to lead and innovate.
How to prepare for a job interview at TOCA Social
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and how it enhances guest experiences. Share examples of how you've successfully implemented tech solutions in previous roles, especially in hospitality or leisure environments.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've resolved technical issues quickly and effectively. Highlight your proactive maintenance strategies and how they contributed to operational excellence.
✨Highlight Cross-Functional Collaboration
Emphasise your experience working with various teams, such as operations and management. Be ready to share how you’ve built strong relationships with stakeholders and suppliers to ensure seamless tech integration.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific challenges related to venue technology. Think about potential scenarios involving guest-facing systems or new venue openings, and outline your strategic approach.
