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For Companies At a Glance
- Tasks: Provide on-site and remote IT support for desktops, notebooks, and printers.
- Company: Join NTT DATA, a $30 billion global leader in business and technology services.
- Benefits: Enjoy a diverse workplace with opportunities for growth and innovation.
- Why this job: Be part of a forward-thinking team that values inclusivity and customer satisfaction.
- Qualifications: 2-4 years of experience in IT support; proficiency in Windows OS required.
- Other info: NTT DATA is an equal opportunity employer committed to diversity.
The predicted salary is between 28800 - 43200 £ per year.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Analyst - Windows operating system to join our team in Belfast, Northern Ireland, United Kingdom.
Overview
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.
Responsibilities
- Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
- Installs, maintains and optimizes desktop/notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
Experience
- 2-4 years of relevant experience or equivalent combination of education and work experience.
- Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
- Strong customer interaction skills.
- A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Field Tech Senior Analyst - Windows operating system employer: NTT DATA
Contact Detail:
NTT DATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Tech Senior Analyst - Windows operating system
✨Tip Number 1
Familiarise yourself with the latest Windows operating system features and updates. Being knowledgeable about recent changes can help you stand out during discussions with potential employers.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can significantly boost your chances of landing the job.
✨Tip Number 3
Network with current or former employees of NTT DATA. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your customer interaction experiences. Since this role involves liaising with customers, showcasing your communication skills and how you've handled customer issues in the past will be crucial.
We think you need these skills to ace Field Tech Senior Analyst - Windows operating system
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Field Tech Senior Analyst position. Familiarise yourself with the key skills needed, such as proficiency in Windows operating systems and strong customer interaction skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical expertise, particularly in Windows environments, and any certifications you hold, like A+.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved technical issues or improved customer satisfaction, demonstrating your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at NTT DATA
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in the Windows operating system during the interview. Be prepared to discuss specific experiences where you installed, maintained, or troubleshot systems, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Interaction Experience
Since the role involves liaising with customers, share examples of how you've successfully interacted with clients in previous positions. Discuss how you ensured customer satisfaction and resolved any issues they faced.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past situations where you diagnosed and resolved technical issues, and be ready to explain your thought process and the steps you took.
✨Research NTT DATA's Values
Familiarise yourself with NTT DATA's mission and values. Understanding their commitment to innovation and customer service will help you align your answers with what they are looking for in a candidate.
