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For Companies At a Glance
- Tasks: Lead a team of 15, providing support and managing work orders.
- Company: Join a dynamic company based in Redditch, focused on client satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous annual leave.
- Why this job: Great opportunity to develop leadership skills in a fast-paced environment.
- Qualifications: Strong communication and problem-solving skills required; self-motivated individuals preferred.
- Other info: Access to training and wellness perks, plus discounts at popular retailers.
The predicted salary is between 31839 - 44675 £ per year.
We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.
What You'll Be Doing
You’ll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management. You’ll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.
What We're Looking For
You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.
When you join us you will receive:
- Salary: £31,839 per annum
- Up to 4% bonus scheme, subject to achievement of targets.
- Group personal pension scheme of matched contributions between 5% and 6%.
- 25 Days Annual Leave + Bank Holidays.
- Life Assurance
- Access to state-of-the-art training academy
- Funded Training Sponsorship Scheme
- Refer a Friend reward scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Team Manager (Planning Helpdesk) employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager (Planning Helpdesk)
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Team Manager role. Understanding these metrics will help you demonstrate your ability to manage and report on team performance effectively during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully coached and mentored teams in the past. Be ready to discuss specific situations where your guidance led to improved performance or morale.
✨Tip Number 3
Research the company’s approach to client management and project delivery. Being able to speak knowledgeably about their processes and how you can contribute will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your adaptability in fast-paced environments. Think of examples where you've successfully navigated change or managed competing priorities, as this is crucial for the role.
We think you need these skills to ace Team Manager (Planning Helpdesk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, planning, and client support. Use specific examples that demonstrate your leadership skills and ability to manage multiple projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your problem-solving abilities and how your previous experience aligns with the responsibilities of managing a team of Planners and Desk Agents.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that illustrate your ability to convey clear messages and adapt your communication style to different audiences.
Highlight Adaptability: Demonstrate your ability to thrive in fast-paced environments by sharing experiences where you successfully managed change or adapted to shifting priorities. This will show that you can handle the complexities of the business.
How to prepare for a job interview at Arcus FM Limited.
✨Showcase Your Leadership Skills
As a Team Manager, you'll be leading a team of Planners and Desk Agents. Be prepared to discuss your previous experiences in managing teams, how you motivate and mentor others, and any specific examples of successful leadership you've demonstrated.
✨Demonstrate Problem-Solving Abilities
The role requires effective problem-solving skills. Think of scenarios where you've successfully resolved issues under pressure. Be ready to explain your thought process and the steps you took to achieve a positive outcome.
✨Communicate Clearly and Confidently
Exceptional communication is key for this position. Practice articulating your thoughts clearly and concisely. Use examples that highlight your ability to adapt your communication style to different audiences, especially when discussing complex topics.
✨Prepare for KPI Discussions
Since you'll be responsible for delivering results based on KPIs, brush up on how you track and report performance metrics. Be ready to discuss how you've used data to drive improvements in your previous roles.
