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- Tasks: Lead the Hotel & Land unit, ensuring top-notch service and coordination.
- Company: Join the Ritz-Carlton Yacht Collection, a leader in ultra-luxury hospitality at sea.
- Benefits: Enjoy a diverse work environment with opportunities for personal growth and development.
- Why this job: Be part of a legacy of excellence and redefine luxury service every day.
- Qualifications: BSc/BA preferred; 5+ years in the cruise industry with strong negotiation skills.
- Other info: Equal opportunity employer valuing diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury. Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you will be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Hotel & Land Concierge Manager leads the Hotel & Land unit within Travel Services. In this role, you will also lead and coordinate the processes and activities related to the different components of the pre- and post-cruise value proposition.
Essential Functions
- Direct and supervise the Hotel Concierge team, ensuring the timely and effective execution of booking activities.
- Supervise and coordinate front-end activities related to the management of requests coming from the sales team.
- Support the identification of areas of improvement/criticalities in front-end processes in order to ensure the highest service level.
- Supervise and coordinate activities related to the definition of the most adequate inventory levels according to the booking trends, ensuring the timely and effective setup on the company systems.
- Coordinate tactical sourcing activities with hotels and team up with port operations to support the selection of Ground Operators.
- Support the evaluation and definition of potential sourcing opportunities to improve the current offering.
- Liaise and coordinate with external suppliers (e.g., Hotel, Ground Operator) in order to ensure the highest service level for turnaround activities.
- Support the implementation and maintenance of inventory and pricing monitoring processes.
- Support the Travel Services Director in the evaluation of strategic business initiatives, including promotional activities.
- Liaise and coordinate with other departments, including Reservations, Operations, Marketing, and other Guest Relations teams.
- Other duties as assigned.
Competency
Education: BSc/BA in Travel, Tourism and Hospitality, Business Administration, Management, or similar is preferred.
Skills & Experience:
- 5+ years of proven experience in the Cruise industry with in-depth knowledge of Shoreside Programs (i.e., Hotel, Pre and Post-land programs, Transfers).
- Strong negotiation skills with proven experience in the Hotel and Land Programs domain.
- Strong analytical skills with extreme attention to detail.
- Excellent communication and presentation skills.
- Excellent Excel skills.
- Organizational and leadership skills (experience in global team coordination is valued).
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Hotel & Land Concierge Manager employer: The Ritz-Carlton Yacht Collection
Contact Detail:
The Ritz-Carlton Yacht Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel & Land Concierge Manager
✨Tip Number 1
Familiarise yourself with the Ritz-Carlton Gold Standards. Understanding these principles will not only help you align your values with the company's but also demonstrate your commitment to their service excellence during interviews.
✨Tip Number 2
Network within the cruise and hospitality industry. Attend relevant events or join online forums where you can connect with professionals who may provide insights or even referrals for the Hotel & Land Concierge Manager position.
✨Tip Number 3
Showcase your negotiation skills by preparing examples of past experiences where you've successfully managed supplier relationships or improved service levels. This will highlight your suitability for the role's responsibilities.
✨Tip Number 4
Research the latest trends in the cruise industry, particularly regarding shoreside programs. Being knowledgeable about current developments will allow you to engage in meaningful discussions during interviews and show your passion for the field.
We think you need these skills to ace Hotel & Land Concierge Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Hotel & Land Concierge Manager. Familiarise yourself with the Ritz-Carlton's Gold Standards and how they apply to this position.
Tailor Your CV: Highlight your relevant experience in the cruise industry, particularly in hotel and land programs. Emphasise your negotiation skills and any leadership roles you've held, ensuring your CV reflects the competencies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of the Ritz-Carlton brand. Use specific examples from your past experiences to demonstrate how you embody the values of trust, honesty, and commitment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at The Ritz-Carlton Yacht Collection
✨Understand the Gold Standards
Familiarise yourself with the Ritz-Carlton's Gold Standards, as they are central to the company's ethos. Be prepared to discuss how you can embody these standards in your role as a Hotel & Land Concierge Manager.
✨Showcase Your Experience
Highlight your 5+ years of experience in the cruise industry and be ready to provide specific examples of how you've successfully managed hotel and land programs. This will demonstrate your expertise and suitability for the role.
✨Demonstrate Leadership Skills
As a manager, you'll need strong leadership abilities. Prepare to discuss your experience in leading teams, coordinating activities, and improving processes. Share examples of how you've motivated your team to achieve high service levels.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of past situations where you've had to negotiate with suppliers or resolve conflicts, and be ready to explain your thought process and outcomes.
