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- Tasks: Assist in maintaining roads, drainage, and infrastructure while managing service enquiries.
- Company: Join Scottish Borders Council, dedicated to serving and improving local communities.
- Benefits: Enjoy a competitive salary, permanent contract, and opportunities for professional development.
- Why this job: Be part of a team that makes a real impact on community infrastructure and customer service.
- Qualifications: SVQ level 3 in a relevant discipline or willingness to obtain within 2 years; driving licence required.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 31219 - 34248 £ per year.
Grade: 7A
Hourly Rate: £17.10 - £18.76
Salary: £31,219.15 - £34,248.64 per annum
Contract Duration: Permanent
Role Purpose
To act as an Area Technical Assistant in the Eildon Area and work with the Roads Asset Team to assist in maintaining the Council's Infrastructure Assets, primarily roads, drainage, footways, cattlegrids, barriers and signs. This will typically involve dealing with service enquiries and assessing, prioritising, instructing and supervising reactive works. Also, using technical expertise and knowledge to assist the Asset Team to compile the annual planned works programmes for your area. To attend meetings and correspond with Elected Members and the public, providing a focal point for a customer service culture that influences, and develops an approach that exploits existing and future work bases in the most effective, economic and efficient way. The role also involves dealing with insurance claims, providing information for FOI requests and complaints. As part of this post, you may also be expected to represent the Council in Court Proceedings. All duties are to fulfil the Council’s statutory obligations and to meet the needs of the Council, Elected Members and the general public within agreed service standards.
Essential
- SVQ level 3 qualification in relevant roads related discipline or willing to obtain within 2 years.
- SMSTS accreditation or willing to achieve within 2 years.
- A current driving licence and use of a vehicle is an essential requirement of this post. If you have a disability which precludes you from holding a driver's licence, Scottish Borders Council will take into account its responsibility to make reasonable adjustments to allow for your disability. Should it be possible to make such an adjustment in order that you can undertake the travel responsibilities of the post, this will be taken into account in consideration for this role. Type of driver's licence: Category B1.
Informal enquiries may be made to Donald Scott at dscott2@scotborders.gov.uk.
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Area Technical Assistant - Eildon Area - Council HQ - SBO09190 employer: Scottish Borders Council
Contact Detail:
Scottish Borders Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Technical Assistant - Eildon Area - Council HQ - SBO09190
✨Tip Number 1
Familiarise yourself with the local infrastructure and key issues in the Eildon Area. Understanding the specific challenges and priorities of the area will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of the Council, especially those in similar roles. They can provide valuable insights into the work culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your technical expertise and how it relates to the responsibilities outlined in the job description. Be ready to give examples of past experiences where you've successfully managed similar tasks or projects.
✨Tip Number 4
Showcase your customer service skills during the application process. Since the role involves interacting with the public and Elected Members, emphasising your ability to handle enquiries and complaints effectively will set you apart from other candidates.
We think you need these skills to ace Area Technical Assistant - Eildon Area - Council HQ - SBO09190
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Area Technical Assistant position. Highlight key skills and qualifications that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience and qualifications, particularly focusing on any roads-related disciplines or technical expertise you possess. Make sure to include your SVQ level 3 qualification or your willingness to obtain it.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the role. Mention your customer service skills, ability to handle enquiries, and any experience with infrastructure maintenance or project management.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scottish Borders Council
✨Know Your Technical Stuff
As an Area Technical Assistant, you'll need to demonstrate your understanding of roads and infrastructure. Brush up on relevant technical knowledge and be prepared to discuss how you've applied it in previous roles.
✨Showcase Your Customer Service Skills
This role involves interacting with the public and Elected Members. Be ready to share examples of how you've effectively handled customer enquiries or complaints in the past, highlighting your communication skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to prioritise tasks or manage reactive works, and be ready to explain your thought process and outcomes.
✨Understand the Council's Goals
Familiarise yourself with the Scottish Borders Council's objectives and values. Showing that you align with their mission will demonstrate your commitment to contributing positively to the community.
