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For Companies At a Glance
- Tasks: Lead a team to maintain and repair fire and security systems.
- Company: Join a specialist company focused on fire and security solutions.
- Benefits: Enjoy a competitive salary, company car allowance, and 25 days holiday.
- Why this job: Be part of a growing team with a focus on safety and customer satisfaction.
- Qualifications: Must have experience managing engineers and understanding fire & security systems.
- Other info: Office-based role with opportunities for training and mentoring new team members.
The predicted salary is between 40000 - 77000 £ per year.
RGB Network are working with a fire & security specialist company seeking a fire alarm service manager to join their growing team. To lead our service team responsible for maintaining, inspecting, and repairing fire alarm, intrusion detection, CCTV, access control, and integrated life safety systems. This role combines technical expertise, leadership, and customer service, ensuring compliance, operational efficiency, and customer satisfaction.
About The Role
You will be working directly with the fire / security director and head of services to assist with managing their engineering team.
Salary Package:
- £50,000 - £55,000
- Office Based
- Company Car Allowance
- Employee Assistance Programme
- 40 Hour Week
- Mobile Phone & Laptop
- 25 days Holiday & Bank Holidays
Key Responsibilities:
- Manage day-to-day operations of the fire alarm and security service department.
- Supervise and support field service technicians, ensuring work quality, compliance, and safety standards are met.
- Oversee scheduling, dispatching, and coordination of service calls, inspections, testing, and emergency responses.
- Provide technical guidance and troubleshooting assistance for fire alarm and security systems, including intrusion alarms, CCTV, and access control systems.
- Maintain up-to-date knowledge of NFPA, NEC, IBC, UL, and other relevant codes and standards.
- Interface with customers to resolve issues, review performance, and build long-term relationships.
- Collaborate with sales, project management, and installation teams for smooth transitions between installation and service phases.
- Monitor and manage KPIs, technician productivity, and service ticket resolution times.
- Maintain inventory levels, order parts, and manage tools and equipment for field staff.
- Ensure all documentation, reports, and compliance records are accurate and submitted on time.
- Assist in recruiting, training, and mentoring new team members.
Essential:
- Complete Understanding Of fire & security systems.
- Experience With Managing Engineers
Fire & Security Service Manager - £55,000 - Essex employer: Pertemps TM
Contact Detail:
Pertemps TM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Manager - £55,000 - Essex
✨Tip Number 1
Make sure to highlight your technical expertise in fire and security systems during any conversations or interviews. Be prepared to discuss specific projects or experiences where you successfully managed teams or resolved complex issues.
✨Tip Number 2
Network with professionals in the fire and security industry, especially those who work at companies similar to RGB Network. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 3
Familiarise yourself with the latest codes and standards such as NFPA and NEC. Being knowledgeable about these regulations will not only boost your confidence but also demonstrate your commitment to compliance and safety.
✨Tip Number 4
Prepare to discuss your leadership style and how you support and mentor engineers. Share examples of how you've improved team performance or customer satisfaction in previous roles to showcase your management skills.
We think you need these skills to ace Fire & Security Service Manager - £55,000 - Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fire and security systems management. Emphasise any leadership roles you've held and specific technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fire and security industry. Mention your understanding of compliance standards and how your previous experience has prepared you for this role.
Highlight Key Achievements: In your application, include specific examples of how you've successfully managed teams or projects in the past. Use metrics to demonstrate your impact, such as improvements in service efficiency or customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the fire and security sector.
How to prepare for a job interview at Pertemps TM
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of fire and security systems. Be prepared to discuss specific technologies, codes, and standards like NFPA and NEC, as this role requires a solid technical foundation.
✨Demonstrate Leadership Skills
Since the position involves managing a team, highlight your previous leadership experiences. Share examples of how you've successfully supervised engineers or resolved conflicts within a team.
✨Prepare for Customer Interaction Scenarios
This role requires interfacing with customers, so be ready to discuss how you would handle customer complaints or build long-term relationships. Think of specific instances where you’ve excelled in customer service.
✨Know the Company and Its Values
Research the company’s mission and values before the interview. Understanding their approach to fire and security services will help you align your answers with what they are looking for in a candidate.
