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For Companies At a Glance
- Tasks: Lead the Meetings & Events team to create unforgettable guest experiences.
- Company: Join a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy bonuses, enhanced pension plans, and special hotel rates for your next adventure.
- Why this job: Be part of a vibrant culture that celebrates teamwork and personal growth.
- Qualifications: Strong communication skills and a passion for customer care are essential.
- Other info: Access ongoing training and clear paths for career progression in hospitality.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Meetings and Events (M&E) Operations Manager and Head of Department, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.
Some of the perks you could enjoy include:
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme
- Meals on duty
- Talent referral scheme
- Regular celebrations such as Thank You Week and Employee Awards Celebration
The important stuff:
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal M&E Operations Manager, you will:
- Be yourself!
- Be a vibrant host for customers and an expert in recognising their needs
- Be hands on and visible in the operation with the ability to lead and multi-task
- Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
- Have great communication skills
- Ensure that staffing levels are adequate for upcoming events
Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops. To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Meeting & Events Operations Manager employer: The Midland Hotel
Contact Detail:
The Midland Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Operations Manager
✨Tip Number 1
Familiarise yourself with the specific needs of the Meetings & Events sector. Research common challenges faced in M&E operations and think about how you can address them. This will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who work in M&E roles. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience where you successfully managed a team or project. Be prepared to share specific examples of how you motivated your team and ensured high standards of customer service.
✨Tip Number 4
Research Leonardo Hotels and their culture. Understanding their values and what they look for in a candidate will allow you to tailor your approach and show that you’re a great fit for their team.
We think you need these skills to ace Meeting & Events Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Meetings & Events Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in event management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage operations effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your commitment to delivering excellent customer care. Mention specific examples of how you've successfully managed events or led teams in the past, showcasing your hands-on approach and communication skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an M&E Operations Manager.
How to prepare for a job interview at The Midland Hotel
✨Show Your Passion for Customer Care
As a Meetings & Events Operations Manager, your passion for delivering excellent customer care is crucial. Be prepared to share examples of how you've gone above and beyond to ensure guests have an incredible experience in previous roles.
✨Demonstrate Leadership Skills
This role requires strong leadership abilities. Think of specific instances where you've successfully led a team or managed a busy operation. Highlight your ability to motivate others and maintain high standards under pressure.
✨Emphasise Communication Skills
Great communication is key in this position. Be ready to discuss how you've built relationships with clients, organisers, and other departments. Provide examples of how effective communication has helped you resolve issues or improve operations.
✨Prepare for Multi-tasking Scenarios
Given the fast-paced nature of the role, be prepared to discuss how you handle multiple tasks simultaneously. Share strategies you've used to stay organised and ensure that all details are managed effectively during events.
